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No Audio Output

New Here ,
Sep 25, 2023 Sep 25, 2023

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To start off, i've tried exporting my audio files into .wav, 44100hz, 16 bit files and setting it to stream when importing into my stage. I've made sure I am on ActionScript and not HTML 5. I've checked if my audio was muted. I checked my xbox gamebar cause I saw a post on here about that as well. I've reinstalled Animate, tried multiple versions, tried disabling every input and output that weren't my headphones, checked inside Animate to see if the app was muted in Control > Mute Sounds, but still I have no sound. I tried to see if maybe it was just my audio file, but no, even the CC Sound Clips previews under the Assets panel are not outputting any sound. I feel like I'm running at a wall and I want to Lip Sync this project because it is my first and I am still learning but can't proceed until I have audio. Thank you if you have read this far. Not sure if I need to attatch files so I'll wait until asked.

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Community Expert ,
Sep 25, 2023 Sep 25, 2023

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what if you use audition to save your sound as an mp3 with the same 44.1/16 and import the mp3 into animate?

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New Here ,
Sep 26, 2023 Sep 26, 2023

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Okay, tried that, still no sound being output from animate. Not only does my audio not work, no audio works, not even the CC free assets. I don't think what I am importing is the issue.

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New Here ,
Sep 26, 2023 Sep 26, 2023

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to explain further, my audio in everyother adobe application works, iff i work in premier I have audio for all the files im working on, same for after effects and so on. It's just Animate that I can't hear anything from.

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Community Expert ,
Sep 26, 2023 Sep 26, 2023

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maybe adobe support can find the issue.  there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Sep 30, 2023 Sep 30, 2023

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try a .wav file. 

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