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Odd Pressure Sensitivity Issue

New Here ,
Jul 03, 2018 Jul 03, 2018

I do not have this problem in any other Adobe program or other art program (such as Z-Brush and Sai), but Adobe Animate is unable to recognize pressure sensitivity.  Unlike all other topics I've been able to find on the issue, I DO get the pressure sensitivity and tilt icons, and they are pressed.  However, I still receive no pressure sensitivity on either my home or work cintiq when working in Animate.  Considering I'm teaching Adobe Animate in my class right now, this is a bit of an issue.

The drivers and programs are all up to date, Windows is up to date, Animate runs the same on both the integrated and dedicated graphics card, my cords are good.  I've tried turning off Windows Pen/Ink, but I'm not given the checkbox option within my Wacom pen/tablet properties as other threads have shown, and there's no hard shut off from within the Windows settings.

I do think this started happening only after Windows pushed one of its recent updates (mine had installed on 6/30/18); I don't recall having a problem before I that update.  I'm guessing this is an issue caused by Microsoft (from what I've found in my researching, that wouldn't be surprising), but I'm wondering if anyone has discovered a workaround or a solution.

Specs:

Laptop Computer

Acer Aspire E5-573G

Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz 2.20

RAM 8.00 GB

64-bit

Comes with Pen support

Windows

Windows 10 Home, ver. 1803

Home Cintiq

22 HD DTK2200

Work Cintiq

21UX Model DTK-2100

Thanks!

Sara

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correct answers 1 Correct answer

Adobe Employee , Jul 17, 2018 Jul 17, 2018

To be sure, we haven't heard of a similar issue on Cintiq devices with the latest version of Windows. I suggest getting in touch with Adobe Support to see if they can investigate and log a bug for you.

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Adobe Employee ,
Jul 17, 2018 Jul 17, 2018
LATEST

To be sure, we haven't heard of a similar issue on Cintiq devices with the latest version of Windows. I suggest getting in touch with Adobe Support to see if they can investigate and log a bug for you.

Contact Customer Care

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Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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