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PNGs exported from Photoshop are causing major glitches when imported into Animate

New Here ,
Feb 27, 2023 Feb 27, 2023

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PLEASE HELP!
I have a massive project deadline and am about to miss it because of this issue. 

When I export pngs from photoshop and import them into adobe, then animate them, major glitching ensues. Not all pngs seem to be corrupted immediately- sometimes they work at first and start glitching later, and sometimes the glitch is immediate. The glitch appears as both the timeline player lagging and rapid flashing in and out of the image. 

I have uninstalled/ reinstalled older versions of both Animate and Photoshop. I have reset all preferences, updated Mac OS (now it's Ventura 13.2.1). I have plenty of storage/ disk space and have been animating complex animations for months before this problem started. I have been in multiple adobe help chats, given them remote control over my computer all to no avail. 

I have attached a quick video illustrating the glitching problem.

Any and all help is so greatly appreciated– I have been working nonstop trying to fix this for days. 

 

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Community Expert ,
Feb 27, 2023 Feb 27, 2023

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how many bitmaps are you importing into animate.

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New Here ,
Feb 27, 2023 Feb 27, 2023

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I don't know if I know how to answer this properly but I am importing the images into animate as 1080x1080 pngs and I am not converting them to bitmap. Let me know how I check to further answer this question and I will!

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LEGEND ,
Feb 28, 2023 Feb 28, 2023

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Although Photoshop uses "bitmap" for a 1-bit image, it's also a word for any kind of image file.

So, please read the question as "how many image files (PNG) are you importing into Animate?".

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Community Expert ,
Feb 28, 2023 Feb 28, 2023

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<moved from download & install>

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