Preference reset Flash CS5

[chh7]

Not able to launch Flash CS5. Using El Capitan OS X. Not able to reset preferences, path 'Library/Application Support/Adobe/Flash CS5/<language>/' not found. Reinstall no help.

[kglad]

you should be checking:

/Users/<username>/Library/Application Support/Adobe/<flash version>/ and

/Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

[headTrix Training]

Have you tried opening Animate while holding down Command + Option + Shift? That will reset the preferences.

Hope that helps!

cheers,mark

[chh7]

Thank you, yes I tried that several times. Still won't open.

[kglad]

did you see a confirmation that preferences were reset?

if yes, reinstall.

[chh7]

no, preferences not found on given paths. did full computer system search and no show. it's like they don't exist.

[Preran · Accepted solution]

Can you try doing a clean uninstall using Use the Creative Cloud Cleaner Tool to solve installation problems and then try reinstalling?

Thanks,

Preran