Sample characters missing

New Here ,
May 19, 2021 May 19, 2021

Copy link to clipboard

Copied

Hi there,

 

I have been having recurring problems with animate crashing and have been unable to find the solution.

One thing I have also noticed is that the sample characters such as farmer walk etc no longer show up when I log in- only the rigging options. See Screenshot. Does anyone know why this might be? Am wondering if they are connected to the crash error as well.

characters.PNG

 

Fyi the crash code is <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000070908660">

 

 

 

Views

97

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 20, 2021 May 20, 2021

Copy link to clipboard

Copied

if you have no customizations, define a custom keyboard shortcut
then reset your preferences, https://helpx.adobe.com/animate/using/set-preferences.html

confirm you were successful by checking for reset customizations

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 20, 2021 May 20, 2021

Copy link to clipboard

Copied

LATEST

You need to choose "all" underneath characters.

Also, make sure you have the latest version. 21.0.6

Screen Shot 2021-05-20 at 7.07.25 PM.png


Multimedia Developer, Character Creator, and Animator.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines