Serious problems with Animate CC 21.0.5 running in Big Sur 11.2.3

Participant ,
Apr 20, 2021 Apr 20, 2021

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Hi, Friends,

has anyone experienced any issues with Animate 21.0.5 running in Big Sur 11.2.3? When I opened the application the main screen that displays the stage automatically scrolls to the left out of view and I cannot move the scroll bar. Same problem on the timeline panel. The scroll bar moves on its own and I cannot move it at all. Any ideas? Is there a way of reinstalling Animate CC in Creative Cloud?

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Adobe Employee ,
Apr 22, 2021 Apr 22, 2021

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Hi,

We tested with Animate 21.0.5 in Big Sur 11.3 beta 7. This issue is not reproducible at our end.

Please try to perform the below options & let us know.

  • Update Big Sur from 11.2.3 to 11.3.
  • Install an older version of the Animate(20.0.5) available from the Creative Cloud Desktop app.

 

If the above solution didn't fix the issue, please provide us information on the below asks:

  1. Are you using a dual-monitor setup?
  2. Are you using any drawing tablets? If Yes please specify the model of the drawing tablet.

And also please share a screen recording of the issue here or send it to pyc@adobe.com 

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Participant ,
Apr 22, 2021 Apr 22, 2021

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Hi, Adobe Support,
Thank you for your support. I seem to have found the fix. I had to verify permissions for my hard drive using the disk utility. I saw similar problems with other applications so I suspected a problem with Big Sur. It now seems to be working fine
Happy with your help.
Luci

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