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Size down and Selection bug

New Here ,
Sep 21, 2022 Sep 21, 2022

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i don't know if this has ever happened to anyone before but when i size down, it sizes up but when i size up, it doesn't size down. i've tried restarting my pc and saving as a different project. does anyone know how to fix this?

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Error , Other

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New Here ,
Sep 21, 2022 Sep 21, 2022

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just to add:

i added selection bug because it was making lines when i selected it but it isnt anymore

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New Here ,
Sep 21, 2022 Sep 21, 2022

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it's doing it again

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Community Expert ,
Sep 21, 2022 Sep 21, 2022

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Be sure to go here and report these bugs. https://adobe.allegiancetech.com/cgi-bin/qwebcorporate.dll?BPY8J4

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New Here ,
Oct 08, 2022 Oct 08, 2022

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i did but nothing happened

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Community Expert ,
Oct 08, 2022 Oct 08, 2022

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reset your preferences by removing 

 

 Win:

C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

 

Mac: /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

/Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

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New Here ,
Oct 13, 2022 Oct 13, 2022

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thanks but that didnt work. by the way, i'm using a symbol to animate my mouth with frame picker.

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Community Expert ,
Oct 13, 2022 Oct 13, 2022

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did you confirm your preferences were reset? if so, what did you do to confirm?

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New Here ,
Oct 14, 2022 Oct 14, 2022

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how do you comfirm?

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Community Expert ,
Oct 14, 2022 Oct 14, 2022

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define a custom keyboard shortcut

reset preferences

confirm the custom keyboard shortcut was reset.

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New Here ,
Oct 14, 2022 Oct 14, 2022

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i confirmed and it was reset but the problem was still happening.

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Community Expert ,
Oct 14, 2022 Oct 14, 2022

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ok. then do a clean cc install following each applicable step:

uninstall animate (including preferences), https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

 

see if you can update your cc app 


restart your computer (don't skip this)


use the desktop app to reinstall animate

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New Here ,
Oct 14, 2022 Oct 14, 2022

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i've just tried that but the same thing happened!

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Community Expert ,
Oct 14, 2022 Oct 14, 2022

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is your computer screen scaled to 100%?

 

kglad_0-1665767799192.png

 

and are you using a mouse to draw, or some other input device?

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New Here ,
Oct 14, 2022 Oct 14, 2022

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it is scaled to 100% and i am mainly using a mouse

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Community Expert ,
Oct 14, 2022 Oct 14, 2022

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if you see the problem when using the mouse, use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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New Here ,
Oct 16, 2022 Oct 16, 2022

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it said "An active plan or trial is required for live support assistance. I found no current active plan linked to this email"

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Community Expert ,
Oct 16, 2022 Oct 16, 2022

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do you have a current trial or subscription?

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New Here ,
Oct 16, 2022 Oct 16, 2022

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i'm pretty sure. my sister had it on this pc before me

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Community Expert ,
Oct 16, 2022 Oct 16, 2022

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ok, from the beginning: are you using the current adobe animate?

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New Here ,
Oct 16, 2022 Oct 16, 2022

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what do you mean by that?

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Community Expert ,
Oct 16, 2022 Oct 16, 2022

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are you using adobe animate?

 

if yes, what version?

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New Here ,
Oct 16, 2022 Oct 16, 2022

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how do you check?

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Community Expert ,
Oct 16, 2022 Oct 16, 2022

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the program name is at the top when the program's open. the version is found by clicking help>about program name.

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New Here ,
Oct 18, 2022 Oct 18, 2022

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22.0.5

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