Snap.svg animator wiped my hard drive!

[fanta458]

Hi

I downloaded the Add-on Snap.svg animator, and used it in Animate cc to create an animation. When I went to test the animation, I got the spinning rainbow of death, and had to shutdown the program and restart it. When I went to open the file again, it was gone. As I thought it was just a random glitch I shut down and restarted my mac. Upon restarting, I discovered around 95% of my work files and documents had been deleted out of my work folders I held on my Macintosh HD directory. Hundreds and hundreds of documents and files. My tech guy managed to recover them, at a cost of time and money for me, but they were all renamed in a numbered sequence. Interestingly the Add-on also seems to have vanished out of Animate cc.

My question is - has anyone else had this kind of issue with this Add-on, that would appear to be bugged or invite malware onto your mac and steal files??

Also to Adobe - I actually do need this Add-on, to create svg web animations to hand over to a web developer to integrate into a Wordpress site. Can you guarantee this Add-on will not do the same thing again? If you can't guarantee this can you suggest something else that can do the same job?

Much appreciated

Stacey - Graphic Designer

[_keyframer]

How does Snap.svg integrate with Animate? As an extension? Looks like a stand-alone product to me. As for the wiping of your hard drive - that's sound like some serious breach of software protocol unless you downloaded some crazy virus for unrelated reasons. There's nothing about Adobe Animate CC that would isolate and delete files from specific folders. In my 20 years of using the product, I've never seen or heard about this issue before.

[Colin Holgate]

Snap.svg Animator is an extension you get from here:

https://www.adobeexchange.com/creativecloud.details.12329.html

Once it's synched to your CC account it should show up as a custom FLA type. You animate away as usual, then publish an animated SVG.

I can't think of any reason it would access your Mac files, but if Animate froze and you force quit, macOS may not have been happy.

I haven't used Snap.svg much, but as far as I remember I didn't lose any files.