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Unable to open any file. Error message "Permission issue opening file".

New Here ,
Apr 20, 2022 Apr 20, 2022

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Prior to this problem, opening a file would cause a different and extensive error report to be generated (one example copied below). Now instead, the error pop-up "Permission issue opening file" appears, and then when the program is manually exited, also generates a error report although now it is blank. 

 

I have done a clean uninstall and re-installation of all Adobe programs including Creative Cloud, reset my preferences, uninstalled and reinstalled the latest Intel graphics driver (Intel® UHD Graphics 630), and rebooted my computer.

 

Any and all help greatly appreciated!

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Animate" applicationVersion="22.0.4" build="22.0.4.185" source="Windows-Client" crashType="n/a">
<time year="2022" month="2" day="21" hour="18" minute="31" second="31" timeoffset="-480" timezone="Pacific Standard Time"/>
<user guid="1e5e7ebd-f930-4472-a203-159d11c0553a"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="19044" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="7919" machine="Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz" model="Intel64 Family 6 Model 158 Stepping 10" cpuCount="8" cpuType="8664" cpuFreq="2400 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 630" description="Intel(R) UHD Graphics 630" driverDate="20210601000000.000000-000" driverVersion="27.20.100.9664" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_3E9B&#38;SUBSYS_09051028&#38;REV_00&#92;3&#38;11583659&#38;1&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000141153B0C">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x0000000141153B0C" symbolname="std::vector&#60;std::basic_string&#60;char,std::char_traits&#60;char&#62;,std::allocator&#60;char&#62; &#62;,std::allocator&#60;std::basic_string&#60;char,std::char_traits&#60;char&#62;,std::allocator&#60;char&#62; &#62; &#62; &#62;::empty"/>
<stackStatement index="1" address="0x0000000141259B9A" symbolname="std::vector&#60;std::basic_string&#60;char,std::char_traits&#60;char&#62;,std::allocator&#60;char&#62; &#62;,std::allocator&#60;std::basic_string&#60;char,std::char_traits&#60;char&#62;,std::allocator&#60;char&#62; &#62; &#62; &#62;::empty"/>
<stackStatement index="2" address="0x000000014128BBF5" symbolname="std::vector&#60;std::basic_string&#60;char,std::char_traits&#60;char&#62;,std::allocator&#60;char&#62; &#62;,std::allocator&#60;std::basic_string&#60;char,std::char_traits&#60;char&#62;,std::allocator&#60;char&#62; &#62; &#62; &#62;::empty"/>
<stackStatement index="3" address="0x00000000031DA8FB" symbolname="Flamingo_Terminate"/>
<stackStatement index="4" address="0x00000000031D6FAC" symbolname="Flamingo_Terminate"/>
<stackStatement index="5" address="0x00000000031372BE" symbolname="unknown"/>
<stackStatement index="6" address="0x00000000031369BE" symbolname="unknown"/>
<stackStatement index="7" address="0x0000000003135CA5" symbolname="unknown"/>
<stackStatement index="8" address="0x0000000003169AB2" symbolname="Flamingo_Terminate"/>
<stackStatement index="9" address="0x000000000316BB8A" symbolname="Flamingo_Terminate"/>
<stackStatement index="10" address="0x00000001411B0A64" symbolname="std::vector&#60;std::basic_string&#60;char,std::char_traits&#60;char&#62;,std::allocator&#60;char&#62; &#62;,std::allocator&#60;std::basic_string&#60;char,std::char_traits&#60;char&#62;,std::allocator&#60;char&#62; &#62; &#62; &#62;::empty"/>
<stackStatement index="11" address="0x00000001410A4241" symbolname="std::vector&#60;std::basic_string&#60;char,std::char_traits&#60;char&#62;,std::allocator&#60;char&#62; &#62;,std::allocator&#60;std::basic_string&#60;char,std::char_traits&#60;char&#62;,std::allocator&#60;char&#62; &#62; &#62; &#62;::empty"/>
<stackStatement index="12" address="0x0000000140476ECF" symbolname="torq::api_impl::ref_counted&#60;dvauxpui::adapters::ContextMenu&#62;::weakRetain"/>
<stackStatement index="13" address="0x000000014045F960" symbolname="std::vector&#60;std::basic_string&#60;char,std::char_traits&#60;char&#62;,std::allocator&#60;char&#62; &#62;,std::allocator&#60;std::basic_string&#60;char,std::char_traits&#60;char&#62;,std::allocator&#60;char&#62; &#62; &#62; &#62;::_Unchecked_end"/>
<stackStatement index="14" address="0x000000014045F07A" symbolname="std::vector&#60;std::basic_string&#60;char,std::char_traits&#60;char&#62;,std::allocator&#60;char&#62; &#62;,std::allocator&#60;std::basic_string&#60;char,std::char_traits&#60;char&#62;,std::allocator&#60;char&#62; &#62; &#62; &#62;::_Unchecked_end"/>
<stackStatement index="15" address="0x000000014044D7A1" symbolname="dvauxpui::adapters::View::~View"/>
<stackStatement index="16" address="0x000000014044DC33" symbolname="dvauxpui::adapters::View::~View"/>
<stackStatement index="17" address="0x0000000000D3D6B8" symbolname="exo::uisupport::CommandHandler::HandleCommand"/>
<stackStatement index="18" address="0x0000000000D3CE7F" symbolname="exo::uisupport::CommandHandler::DoCallMyCommandChain"/>
<stackStatement index="19" address="0x0000000000D3C8FD" symbolname="exo::uisupport::CommandHandlerBase::CallCommandChain"/>
<stackStatement index="20" address="0x00000001404E6D3B" symbolname="std::enable_shared_from_this&#60;dvauxpui::custom::adapters::ObjectView&#62;::weak_from_this"/>
<stackStatement index="21" address="0x000000014046B93C" symbolname="dvauxpui::CustomDrawnImageView::SetScale"/>
<stackStatement index="22" address="0x0000000002D1E8BA" symbolname="dvauxphost::GetMessageFromResultCode"/>
<stackStatement index="23" address="0x000000000144BF57" symbolname="dvacore::threads::AdaptCurrentEventLoopAsExecutor"/>
<stackStatement index="24" address="0x0000000001330387" symbolname="std::basic_string&#60;unsigned char,std::char_traits&#60;unsigned char&#62;,dvacore::allocator::STLAllocator&#60;unsigned char&#62; &#62;::append"/>
<stackStatement index="25" address="0x000000014047813A" symbolname="torq::api_impl::ref_counted&#60;dvauxpui::adapters::ContextMenu&#62;::weakRetain"/>
<stackStatement index="26" address="0x0000000001330481" symbolname="std::basic_string&#60;unsigned char,std::char_traits&#60;unsigned char&#62;,dvacore::allocator::STLAllocator&#60;unsigned char&#62; &#62;::append"/>
<stackStatement index="27" address="0x00000000013324E0" symbolname="dvacore::config::ExecuteTopLevelFunction&#60;void&#62;"/>
<stackStatement index="28" address="0x000000000144C043" symbolname="dvacore::threads::AdaptCurrentEventLoopAsExecutor"/>
<stackStatement index="29" address="0x000000000144C914" symbolname="dvacore::threads::AdaptCurrentEventLoopAsExecutor"/>
<stackStatement index="30" address="0x00007FFB7620E858" symbolname="CallWindowProcW"/>
<stackStatement index="31" address="0x00007FFB7620E3DC" symbolname="DispatchMessageW"/>
<stackStatement index="32" address="0x00007FFB76220BC3" symbolname="SendMessageTimeoutW"/>
<stackStatement index="33" address="0x00007FFB76D90BA4" symbolname="KiUserCallbackDispatcher"/>
<stackStatement index="34" address="0x00007FFB74561104" symbolname="NtUserGetMessage"/>
<stackStatement index="35" address="0x00007FFB76221B3E" symbolname="GetMessageW"/>
<stackStatement index="36" address="0x0000000000CE9411" symbolname="exo::app::OS_AppBase::PumpMessage"/>
<stackStatement index="37" address="0x0000000000CE95C4" symbolname="exo::app::OS_AppBase::RunEventLoop"/>
<stackStatement index="38" address="0x00000001404B379C" symbolname="torq::api::torq_storage_picker_options_ptr::torq_storage_picker_options_ptr"/>
<stackStatement index="39" address="0x0000000141D3C0E2" symbolname="std::vector&#60;std::basic_string&#60;char,std::char_traits&#60;char&#62;,std::allocator&#60;char&#62; &#62;,std::allocator&#60;std::basic_string&#60;char,std::char_traits&#60;char&#62;,std::allocator&#60;char&#62; &#62; &#62; &#62;::swap"/>
<stackStatement index="40" address="0x00007FFB75017034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="41" address="0x00007FFB76D42651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x880007FF55C100C2"/>
<register name="RBX" value="0x00000000325AE778"/>
<register name="RCX" value="0x00000000325AE778"/>
<register name="RDX" value="0x0000000000000064"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x00000000325AE778"/>
<register name="RSP" value="0x0000000000147540"/>
<register name="RBP" value="0x00000000225834BC"/>
<register name="RIP" value="0x0000000141153B0C"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

<binaryImageSet>
<binaryImage start="0x0000000140000000" end="0x0000000143E69000" path="adobe\Animate.exe"/>
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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
bc9006cd-550d-4e39-864f-180cf78c2bcc
</sessionId>
</crashreport>

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Community Expert ,
Apr 21, 2022 Apr 21, 2022

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Make sure your computer meets these system requirements.

https://helpx.adobe.com/animate/system-requirements.html

 

Also, make sure your OS is current. 

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New Here ,
Apr 21, 2022 Apr 21, 2022

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Thank you for your reply. I have checked and it appears my computer does meet every system requirement. I should also mention that the same computer was capable of running Animate perfectly up until the beginning of this year, and there have been no changes to the software or hardware since. I have also tried rolling back Animate to previous versions, which has not solved the problem.

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Community Beginner ,
Jul 21, 2022 Jul 21, 2022

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I am trying to open really old Flash files and getting this error on all of them "Permission issue opening file" - I am currently using Adobe Animate 22.0.3. How do I go about using (or converting) these old files?

 

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Guru ,
Jul 21, 2022 Jul 21, 2022

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Update your Animate to the latest 22.0.7 or downgrade to AA 21.

AA 22 on Mac up until 22.0.6 had this unpleasant bug.

https://helpx.adobe.com/animate/kb/fixed-issues.html

 

Nick - Character Designer and Animator, Flash user since 1998
Member of the Flanimate Power Tools team - extensions for character animation

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Community Beginner ,
Jul 21, 2022 Jul 21, 2022

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Thank you Nick, I will give that a try! I appreciate your response.

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Community Beginner ,
Jul 21, 2022 Jul 21, 2022

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Nick, I upgraded to 22.0.7 and I'm still unable to open the files...I am trying to open them off a CD. is that the issue or maybe there's something else I should be trying. thanks again for your help.

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Guru ,
Jul 21, 2022 Jul 21, 2022

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Opening off a CD should not be an issue, Jule, but who knows...

Try to copy them locally.

If you still have issues and are willing to share some of those, you can ZIP a bunch, put them on google dive and PM me with a link to look at those files. If possible, I will convert 10-15 FLAs for you to the new format.

 

Nick - Character Designer and Animator, Flash user since 1998
Member of the Flanimate Power Tools team - extensions for character animation

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Community Beginner ,
Jul 21, 2022 Jul 21, 2022

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oh nevermind...that WAS the issue....I copied all the files onto the harddrive and tried it again and they are opening now. Thank you so much - you were such a help!!!

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Guru ,
Jul 21, 2022 Jul 21, 2022

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Glad it worked, Julie!

Good luck!

 

Nick - Character Designer and Animator, Flash user since 1998
Member of the Flanimate Power Tools team - extensions for character animation

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