When I open Animate project (previously created on Mac) on my Windows PC, text elements changes

Community Beginner ,
Oct 01, 2019 Oct 01, 2019

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Hi everyone,

 

could you please help me with the following issue?

I have previously googled the topic, hoping to find the solution, but it seems to me that I am the first person ever to face this problem 🙂

 

Here is the problem:

My colleague works on Mac, while I work on PC with Windows. We both work with latest version of Adobe Animate.

When my Mac-colleague creates an Adobe Animate project, he can save it and open it again without a problem.

BUT: When I open the same project, I see that all text elements changed. It seems that text lines moved down and line spacing is bigger.

 

Here is an example.

This is how the project looks like on Mac.

mac.png

 

This is how the same project looks like, when it is opened on Windows.

win.JPG

 

The problem remain swhen opening project both Mac→PC or PC→Mac. I mean, when my Mac-colleague opens Animate project previously created on my Windows PC, the text elements change aswell.

This issue is quite a big deal for us, since it makes any cooperation quite difficult...

 

It could be caused by the font file, but we tried this with many different fonts and the problem remains. Only Arial seemed to be OK for both of us...

 

Has anyone ever faced the same problem? Are there any solutions?

Thank you for your help.

 

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Error , Other , Product issue

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Adobe Community Professional ,
Oct 01, 2019 Oct 01, 2019

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that looks like your leading (line spacing) is changing. 

 

i don't know why that's occurring, but you can adjust that in the properties panel.

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LEGEND ,
Oct 01, 2019 Oct 01, 2019

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In my experience there are always differences for fonts between PCs and Macs even if the font name is the same. I have been working with Mac people for years and I am a PC user. I suppose it is the way fonts are created but I am not exactly sure. I know that it happens for AI, PSP, and ANCC for sure.

But as kglad says fortunately you can tweak fonts with the font panel until you have what you want. Of course, now, what will happen when you co-worker opens it on his Mac again, would be an interesting thing to know!

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Community Beginner ,
Oct 07, 2019 Oct 07, 2019

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I think the problem is not with the leading / line spacing. As you can see in the pictures, line spacing value is 0 on PC and 0 on Mac aswell... But on PC it looks different.

 

You are right, I can adjust the text elements to "fix" the project. However, this means that when my co-worker opens it again on Mac, his text elements are wrong... It seems there is "correct" linespacing value for Mac (for example 0) and another "correct" linespacing value for PC (for example 5), but there is nothing that suits both.

 

We often work with 10+ projects at the same time, each of them has 10+ text element files included.

Therefore, we can't manually change all text elements - it would take hours 😞

We checked that we installed the font from the same font file.

But it seems that on PC, there is some empty space above every line, which causes the whole problem...


(as you can see, that space above the line should not be there).

space_above_line.JPG

 

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New Here ,
Mar 03, 2022 Mar 03, 2022

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I'm having the same exact problem, did you ever find a solution to the issue?

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Community Beginner ,
Mar 05, 2022 Mar 05, 2022

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Unfortunately not, as far as I know.

 

I contacted Adobe support about two years ago, and during 2019/2020 I spend about 5 months trying to solve this issue with them together.

 

On 15th April 2020, I got this statement from Adobe (I was solving one more issue with them at the same conversation):

"Both the issues have been reported to the product team and it would be in the top bucket list for fix. However, we cannot comment over the time period when the fix would land.

Till then I would apologize for the inconvenience caused to you and proceed with the workaround for now."

I have been using Animate 2019 version until today, but I don't have any message from my colleagues about the fix.

Do you experience the issue in Animate 2022?

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Adobe Community Professional ,
Mar 05, 2022 Mar 05, 2022

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the only solution i've found is to do all work on a mac or all work on a pc (depending on the client's font preferences).

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Community Beginner ,
Mar 07, 2022 Mar 07, 2022

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Well this might be a solution, but it is the cause of the issue at the same time 🙂

As I¨ve described in the original thread, I need to cooperate on my Animate projects with my colleagues, so the Mac-Win compatibility is crucial here...

I don't believe we are the only team here experiencíng this problem...

 

 

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New Here ,
Mar 07, 2022 Mar 07, 2022

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Yep I have the same issue going from my Mac OS 10.15 to a Windows 10 PC (and vise versa) using Animate 2022. 

Ha, a priority but it's been almost a year. Guess I won't wait out for a fix and just use one or the other. Must be the way the fonts are rendered on the different OSs. Does it happen with every font or just a specifice font?

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Community Beginner ,
Mar 07, 2022 Mar 07, 2022

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In my case, there are fonts that don't cause this issue. Usually these are the basic ones such as Arial, but I've used even some custom fonts which were OK on Mac-Win at the same time.

 

Anyway, what is important to say, is that this is not a font-OS issue, but font-Animate issue. When I take the same font file which causes the issue in Animate, use it in a Photoshop project and cooperate with my Mac colleague, this problem never happens.
It's a pity that what works in one Adobe app, does not work in the other one... 😕

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New Here ,
Apr 17, 2022 Apr 17, 2022

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I think it might be the same issue people have with XD, the font engine returns different values on the backend for the line spacing. Wish there was a way for us to adjust this:

https://community.adobe.com/t5/adobe-xd-discussions/roboto-font-from-google-has-different-heights-on...

 

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New Here ,
Apr 17, 2022 Apr 17, 2022

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Actually nevermind line spacing, it looks like there is a little bit of hidden padding at the top of the Windows text box, pushing the text down a bit. On Mac, the text is vertically aligned to the top of the text box, where on Windows the text is pushed down some and doesnt touched the top of the text box.

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Community Beginner ,
May 03, 2022 May 03, 2022

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I agree, the issue looks similar.

However, in the post you shared it seems that the text height value changes (from 16 to 17, for example.). In our case, I think only the font appearance changes...

"it looks like there is a little bit of hidden padding at the top of the Windows text box"

I agree, see my picture above.

 

Anyway, this is something that should be solved.

After 2 years, I contacted Adobe support again and I am waiting for their reply.

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