whenever i try to open a new file, it gets stuck on this screen. i dont have proxy on

[Kirbomas1]

[kglad]

do you see the same thing if you click file (upper left) > new?

[Kirbomas1]

yes

[kglad]

create a custom keyboard (kb) shortcut

uninstall animate, including preferences, per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

reinstall animate

open animate and confirm your kb shortcut was reset

if it was, test.

[Kirbomas1]

still didnt work, black window when i try to create new file 

[kglad]

was your kb shortcut reset?

[Kirbomas1]

no, it still worked after the deletion and reinstallation

[kglad]

then you should retry resetting your preferences. or manually delete them, 

Win:

C:\Users\YourUserName\AppData\Local\Adobe\Animate YourVersion\YourLocale\Configuration

C:\Users\YourUserName\AppData\Roaming\Adobe\Animate\YourVersion\

on Mac:

HD\Users\YourUserName\Library\Application Support\Adobe\Animate YourVersion\YourLocale\Configuration

HD\Users\YourUserName\Library\Preferences\Adobe\Animate\YourVersion\

[Kirbomas1]

did this, but it still responded to the shortcut, and still wont work when i create new file

[kglad]

the shortcut not resetting confirmed you didn't reset the preferences (which isn't your fault - it's an uninstaller problem).

manually remove, check the shortcut and retest.

These are the paths to Config:

on Win:

C:\Users\YourUserName\AppData\Local\Adobe\Animate YourVersion\YourLocale\Configuration
on Mac:

HD\Users\YourUserName\Library\Application Support\Adobe\Animate YourVersion\YourLocale\Configuration

Also delete everything in Roaming:

on Win:

C:\Users\YourUserName\AppData\Roaming\Adobe\Animate\YourVersion\
on Mac:

HD\Users\YourUserName\Library\Preferences\Adobe\Animate\YourVersion\

[Kirbomas1]

deleted both config and roaming, and it still responded to the shortcut/didnt open new file

[kglad]

repeat with

• Windows: C:/Documents and Settings/<user name>/Local Settings/Application Data/<an version >/<language>/
• Windows Vista & Windows 7: C:/Users/<user name>/AppData/Local/Adobe/<an version>/<language>\
• Mac OS X: /User/<user name>/Library/Application Support/Adobe/<an version>/<language>

[Kirbomas1]

still responds to keybind after deleting that, am i supposed to be uninstalling and reinstalling after i do this?

[kglad]

only an animate restart is needed after preferences are reset

[Kirbomas1]

yeah ive been doing that it hasnt managed to remove my kb shortcut

[kglad]

copy and paste here a screenshot showing the path and contents at

on Win:

C:\Users\YourUserName\AppData\Roaming\Adobe\Animate\YourVersion\
on Mac:

HD\Users\YourUserName\Library\Preferences\Adobe\Animate\YourVersion\

[Kirbomas1]

 this is the folder im deleting

[kglad]

again, 

copy and paste here a screenshot showing the path and contents at

on Win:

C:\Users\YourUserName\AppData\Roaming\Adobe\Animate\YourVersion\

on Mac:

HD\Users\YourUserName\Library\Preferences\Adobe\Animate\YourVersion\

[Kirbomas1]

[kglad]

then your kb shortcut was reset, correct?

[Kirbomas1]

it did not, when i deleted everything in that folder with adobe animate closed and input the shortcut, it still successfully opened

[kglad]

paste a screenshot of the problematic animate version 

[Kirbomas1]

[kglad]

use chat to contact adobe support so they can connect to your computer.

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.