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I have set some shortcut keys according to my own habits, but occasionally the customized shortcut keys are cleared and must be reset. Why is this?
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something on your computer (eg, av) is deleting or corrupting them.
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This is really weird, it happens randomly and I can't pinpoint where it's causing it, but it's always frustrating when it happens.
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at least, backup your file to make it easy to restore.
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I have never experienced this.
Animate doesn't like it if you set the shortcuts.XML to read-only, while in Flash you can and it is very handy.
If you modify in a plain text editor, just be careful with the tags.