Why does my Animate keeps shutting down?

Enthusiast ,
Aug 11, 2021 Aug 11, 2021

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I am trying to import an Illustrator file 1920x1080 to work for web development, but my Animate just shuts down when I try to import it.  What would be happening? 

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Import and export , Performance , Product issue

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correct answers 1 Correct answer

Enthusiast , Aug 11, 2021 Aug 11, 2021
Ended up re-installing the entire Adobe Cloud.. 

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Enthusiast ,
Aug 11, 2021 Aug 11, 2021

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Ended up re-installing the entire Adobe Cloud.. 

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Adobe Employee ,
Aug 11, 2021 Aug 11, 2021

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@elindo586 Hope that solved the problem. If not, please share the ai file to help me reproduce the issue.

Thanks, Sukhesh.

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