Why does my Animate keeps shutting down?

[elindo586]

I am trying to import an Illustrator file 1920x1080 to work for web development, but my Animate just shuts down when I try to import it.  What would be happening? 

[elindo586 · Accepted solution]

Ended up re-installing the entire Adobe Cloud.. 

[Sukhesh Shenoy]

@elindo586 Hope that solved the problem. If not, please share the ai file to help me reproduce the issue.

Thanks, Sukhesh.