Why is Flash Professional CC crashing when opening AIR publish settings?

[hitarth]

I am using Flash Professional CC 2014 & whenever I click AIR Publish Settings, it crashes. Any Solution? I'm using Windows 8.1

[kglad]

reset your preferences -

remove

C:\Users\<username>\AppData\Local\Adobe\Animate CC 2017\ and

C:\Users\<username>\AppData\Roaming\Adobe\Animate\2017\

[Colin Holgate]

I think it won't be the application preferences that are wrong, but the app-descriptor XML. You didn't say what AIR you're doing, but in all cases there is an XML file that is written when you test or publish. That file gets read in when you go into AIR publishing settings, and if it's corrupt it could lead to a crash.

Look for the file that is named something like appname-app.xml. Either open it in an XML editor to try and fix what went wrong, or just delete the file and go back into the AIR publishing settings again. A new file will be made, but you will have to re-enter the details.

[hitarth]

Hi, Thanks for your answer.

I deleted the XML Certificates but still it crashes. Any other solution?

Thank you!

[kglad]

did you ready message 1?

[hitarth]

Yes, thank you for your answer! I deleted the files but still the issue is not solved. Pls let me know if you have any other solution for it! Thank you

[kglad]

use the latest air sdk.  that'll force a new app descriptor to be created (unless you ticked the manage manually box).

Find and download archived versions of Adobe AIR SDK

[hitarth]

I'm using AIR SDK 25! The latest one.

[kglad]

if you're using 25.0.0.134, select the version 24.

[hitarth]

Thank you for your help, it's working again

[kglad]

you're welcome.

[Colin Holgate]

The certificate is a different file. That would usually be a .p12, and shouldn't affect whether the publishing settings would open. Make sure it's the .xml file you deleted.

Also, do try kglad's message 1 suggestion, even if I don't think it will be the answer! I've been wrong before (it was in 1973, on a Tuesday I think).

[hitarth]

Hi, Thanks for your answer. Well,  there are many xml files. So what should be its name or where it would be located in? I am a bit confused and your help would be really appreciated!

Thank you!

[Colin Holgate · Accepted solution]

kglads suggestion of going to AIR 24 may work, and if it does you can reselect AIR 25 afterwards.

Meanwhile, the XML I mean would most likely be sat next to the FLA. So for example, if your FLA is called MySuperGame.fla, I would expect there to be MySuperGame-app.xml, and that's the one I'm talking about.

[hitarth]

Thank you for your help, it's working again