Xp-pen tablet not functioning on adobe animate

New Here ,
Sep 02, 2021 Sep 02, 2021

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My drawing tablet works just fine on any other program, but when I enter a new project on adobe animate, it stops functioning. It doesent even move the mouse. Anyone knows how to fix it?

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Error , Tablet

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Adobe Employee ,
Sep 08, 2021 Sep 08, 2021

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Hello,

The issue is not reproducible at our end. 

 

Please follow below steps and see if it fixes your issue.

1. Please update your tablet driver. Un-install if there are any other products tablet drivers.

2. Enable "Windows ink" option in your XP-Pen driver

3. Please update to latest version of Animate available in Creative cloud desktop app

 

If the issue still exist, please let us know

1. XP-Pen tablet model and driver version

2. screen recording of the issue will help us investigate the same.

 

Thanks,

Arvind B V

 

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