Aadobe animate 2020 could not write to the directory

New Here ,
Jun 09, 2020 Jun 09, 2020

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When i open the software adobe animate 2020, this window pop out "could not write to the directory C:\Users\Acer\AppData\Local\Adobe\Animate2020\en_US" . Would like to ask anyone facing this issue? It happened after update the software

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Creative Cloud, New user

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Guide ,
Jun 10, 2020 Jun 10, 2020

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Hi mate,

 

When Animate is closed, find this folder C:\Users\Acer\AppData\Local\Adobe\  and delete Animate2020 with everything inside.

Then start Animate. It will re-create a clean configuration which will hopefully work fine.

 

Nick – Character designer and animator, Flash user since 1998
Member of Flanimate Power Tools team – extensions for character animation – flash-powertools dot com

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New Here ,
Jan 31, 2021 Jan 31, 2021

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I'm having the same problem but can't find any folder by that name. I'm on MacOS Catalina, trying to start Adobe Animate 2021, and it gives me that same "Animate quitting...could not qwrite to the directory /Users/terrysunderland/library/Application Support/Adobe Animate 2021/n_US"
No surprise it can't find that directory since it doesn't seem to exist!
I go to /Users/terrysunderland/ and there's no Library or Application Support folder in there -

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