Adobe 2021 Crashes on Start-up

Explorer ,
Oct 20, 2020 Oct 20, 2020

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After installing the latest update Animate keeps crashing on Start-up

 

I've dumped all prefs etc and re-installed.....rebooted....re-installed Creative Cloud app.  

Here is the report (without app specific data)

 

Any help would be appreciated.  Thanks.

 

Process: Adobe Animate 2021 [1463]
Path: /Applications/Adobe Animate 2021/Adobe Animate 2021.app/Contents/MacOS/Adobe Animate 2021
Identifier: com.adobe.Adobe-Animate-2021.application
Version: 21.0.0 (21.0.0.35450)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Animate 2021 [1463]
User ID: 501

Date/Time: 2020-10-20 12:48:57.191 -0700
OS Version: Mac OS X 10.14.6 (18G5033)
Report Version: 12
Anonymous UUID: 784A9914-1338-53A0-EE5F-AC4012C48822


Time Awake Since Boot: 1900 seconds

System Integrity Protection: enabled

Crashed Thread: 8

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000458
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [1463]

VM Regions Near 0x458:
-->
__TEXT 0000000100000000-000000010312c000 [ 49.2M] r-x/rwx SM=COW /Applications/Adobe Animate 2021/Adobe Animate 2021.app/Contents/MacOS/Adobe Animate 2021

Application Specific Information:

 

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Adobe Employee ,
Oct 20, 2020 Oct 20, 2020

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Hi,

 

For quick assistance get in touch with our tech support team using this link https://www.adobe.com/about-adobe/contact.html Use the chat button to get started. The chat button is visible when there is an agent available to assist.

 

Thanks,

Preran

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Explorer ,
Oct 28, 2020 Oct 28, 2020

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I was able to resolve the problem with Animate 2021 crashing on start-up.  The issue was caused by a corrupt font.

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New Here ,
Oct 28, 2020 Oct 28, 2020

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I've got the same start up crash problem

how did you work out it was a font and which font needed removing?

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Explorer ,
Oct 28, 2020 Oct 28, 2020

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I used my mac font utility FontBook to scan for problematic fonts which tagged a recently installed 3rd party font.   I read that a font caused a similar issue for a Windows user a few years ago with an earlier version.

 

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