Adobe Animate 19 on Windows 10 OS issue

[svstrayer]

Hello,

I am trying to update to Animate CC 19 on my Windows 10 PC through creative cloud. I received the following error message regarding not meeting OS requirements. My OS updates are through IT and my computer status is up to date. It will also not allow me manually download and run the OS updates off of Microsoft's web site. Any workarounds on this aside from an OS update?

Thank You.

Exit Code: 190

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Sanity check for installation failed. Current OS version 10.0.14393 doesn't satisfy OS requirements.

FATAL: Error occurred in install product workflow with error code 190 error message

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[kglad · Accepted solution]

that's pretty far (2.5 years) from up-to-date, Windows 10 - Wikipedia