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Adobe Animate 19 on Windows 10 OS issue

New Here ,
Mar 04, 2019

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Hello,

I am trying to update to Animate CC 19 on my Windows 10 PC through creative cloud. I received the following error message regarding not meeting OS requirements. My OS updates are through IT and my computer status is up to date. It will also not allow me manually download and run the OS updates off of Microsoft's web site. Any workarounds on this aside from an OS update?

Thank You.

Exit Code: 190

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Sanity check for installation failed. Current OS version 10.0.14393 doesn't satisfy OS requirements.

FATAL: Error occurred in install product workflow with error code 190 error message

-------------------------------------------------------------------------------------

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

that's pretty far (2.5 years) from up-to-date, Windows 10 - Wikipedia

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Adobe Animate 19 on Windows 10 OS issue

New Here ,
Mar 04, 2019

Copy link to clipboard

Copied

Hello,

I am trying to update to Animate CC 19 on my Windows 10 PC through creative cloud. I received the following error message regarding not meeting OS requirements. My OS updates are through IT and my computer status is up to date. It will also not allow me manually download and run the OS updates off of Microsoft's web site. Any workarounds on this aside from an OS update?

Thank You.

Exit Code: 190

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Sanity check for installation failed. Current OS version 10.0.14393 doesn't satisfy OS requirements.

FATAL: Error occurred in install product workflow with error code 190 error message

-------------------------------------------------------------------------------------

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

that's pretty far (2.5 years) from up-to-date, Windows 10 - Wikipedia

Views

317

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 04, 2019 0
Adobe Community Professional ,
Mar 04, 2019

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that's pretty far (2.5 years) from up-to-date, Windows 10 - Wikipedia

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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