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Adobe Animate 2019 barely functional! Slow playback/spinning wheel of death

Community Beginner ,
Jun 03, 2019

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Hi,

I bought adobe animate 2019 a few days ago and the playback has been super slow from the beginning. A few days in to using the program  the spinning wheel showed up and would be there for 3-20 seconds in between every single action I make (including clicking "File" or "Edit", clicking on a frame, or using the drawing tool). Today the spinning wheel occurs from the moment I open the program and the program barely responds.

I only have 4 layers and no audio. I have tried upgrading flash and changed the playback settings in publishing settings. I have cleared of many GB's of data off my comp in case that was slowing things down. Things are just getting worse, help please!

Correct answer by sd44393738 | Community Beginner

Turns out it was happening because I've been animating using the brush tool. I needed to combine-objects or draw in object drawing mode.

Paint brush tool causing launch and performance issues in Animate

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Adobe Animate 2019 barely functional! Slow playback/spinning wheel of death

Community Beginner ,
Jun 03, 2019

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Hi,

I bought adobe animate 2019 a few days ago and the playback has been super slow from the beginning. A few days in to using the program  the spinning wheel showed up and would be there for 3-20 seconds in between every single action I make (including clicking "File" or "Edit", clicking on a frame, or using the drawing tool). Today the spinning wheel occurs from the moment I open the program and the program barely responds.

I only have 4 layers and no audio. I have tried upgrading flash and changed the playback settings in publishing settings. I have cleared of many GB's of data off my comp in case that was slowing things down. Things are just getting worse, help please!

Correct answer by sd44393738 | Community Beginner

Turns out it was happening because I've been animating using the brush tool. I needed to combine-objects or draw in object drawing mode.

Paint brush tool causing launch and performance issues in Animate

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Views

290

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Jun 03, 2019 0
Adobe Community Professional ,
Jun 04, 2019

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reset your preferences - https://helpx.adobe.com/animate/kb/animate-cc-crashes-on-launch-startup.html

    (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

                                  C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

                        Mac:   /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

                                    /Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

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Jun 04, 2019 0
Community Beginner ,
Jun 04, 2019

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Thank you so much for the suggestions! Unfortunately I dont think these instructions work the same for Animate 2019 as 2017. My Adobe Animate 2019 files are not located in the same places as the 2017 so I am not sure what to delete/rename

Screen Shot 2019-06-04 at 10.20.04 AM.jpg

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Jun 04, 2019 0
Adobe Employee ,
Jun 04, 2019

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Thank you for trying the solution. Please send me your Adobe ID, location, and phone number over a private message along with the URL of this post. To send a private message, click my picture and use the Message button. We will get in touch with you for investigation. ^PK

Thanks,

Preran

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Jun 04, 2019 0
Adobe Community Professional ,
Jun 05, 2019

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that's not the correct directory, but read message 3 if you check use the correct directory and it fails to help or you aren't able to follow the message 1 suggestion.

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Jun 05, 2019 0
Community Beginner ,
Jun 05, 2019

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Turns out it was happening because I've been animating using the brush tool. I needed to combine-objects or draw in object drawing mode.

Paint brush tool causing launch and performance issues in Animate

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Jun 05, 2019 0
gioggio LATEST
New Here ,
Aug 21, 2019

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I have same slow problem on Animate with my brand new PC

Msi Gaming Infinite i5-9400f 16G/256GB SSD + 2TB RTX 2060 AERO ITX 6G

Window 10 Home (last release)

Nvidia Driver (last release)

Monitor 4k on Display Port

Same file with a old pc (i7-2600/4GB/nvidia 730) works very well.

At last 15/20 seconds to enter in a Symbol on new PC, about 1 second in the old pc.

We bought a new PC to work better on Animate and it's not possibile to use in this state.

Any incompability with the new Intel processor?

Any advice for make a better performance?

Thanks

Giorgio

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Aug 21, 2019 0