Adobe Animate CC 2018 "Not Responding"

New Here ,
May 19, 2020

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Hi! 

Whenever I press "Publish" after giving the appropriate Publish Settings, the window goes to about 80% and then says "Not Responding". And then it publishes successfully. But when I open the HTML file, it's not the perfect quality or it doesn't look the same as in the software. 

Any help would be appreciated. 

Thanks! 

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kglad LATEST
Adobe Community Professional ,
May 19, 2020

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if it's a very large file that may be expected.

 

otherwise, reset your preferences - https://helpx.adobe.com/animate/kb/animate-cc-crashes-on-launch-startup.html

 

or remove

 

Win:

C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

 

Mac:

/Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and /Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

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