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adobe animate cc 2019 crashing before loading

New Here ,
Oct 15, 2019

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hi. whenever i try to open adobe animate 2019, it loads for a few seconds and then closes. it doesn't even give me an error message. i've tried many things and nothing worked. i'm in windows 10 version 1903.

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adobe animate cc 2019 crashing before loading

New Here ,
Oct 15, 2019

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hi. whenever i try to open adobe animate 2019, it loads for a few seconds and then closes. it doesn't even give me an error message. i've tried many things and nothing worked. i'm in windows 10 version 1903.

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Oct 15, 2019 0
Adobe Community Professional ,
Oct 15, 2019

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Have you tried to uninstall and reinstall Adobe Animate?

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Oct 15, 2019 0
New Here ,
Oct 16, 2019

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many times. it was actually the first thing i tried

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Oct 16, 2019 0
Participant ,
Oct 16, 2019

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Have you tried resetting preferences by holding Control+Alt+Shift when launching Animate?

 

I see you have already tried uninstalling/reinstalling, but preferences aren't always removed during that process so it's worth trying the above if you haven't already.

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Oct 16, 2019 1
New Here ,
Oct 16, 2019

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just tried it now. it asked me if i wanted to let it make changes and i said yes, but it still closed.

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Oct 16, 2019 0
Participant ,
Oct 17, 2019

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Are you able to launch other Creative Cloud apps OK? I came across this troubleshooting page which gives you another thing to try: https://helpx.adobe.com/uk/creative-cloud/kb/cc-applications-crash-immediately-launch.html

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Oct 17, 2019 1
New Here ,
Oct 17, 2019

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the others seem to work fine. i tried what the page said and no luck.

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Oct 17, 2019 0
Participant ,
Oct 17, 2019

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Hmmm! Have you tried the options on this page: https://helpx.adobe.com/uk/animate/kb/animate-crashes-on-launch-startup.html There are instructions on manually resetting preferences, amongst other things.

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Oct 17, 2019 1
New Here ,
Oct 17, 2019

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i just tried all of them. still nothing. the preferences were basically off completely, but turning them on did nothing.

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Oct 17, 2019 0
New Here ,
Oct 24, 2019

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so it turns out adobe animate does work, but my tablet can't handle it. so false alarm i guess it's solved

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Oct 24, 2019 0
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Participant ,
Oct 24, 2019

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Ah! What a shame. Thanks for updating & I'm sorry it wasn't something that could be solved.

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Oct 24, 2019 0