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Adobe Animate CC Download Issues on Mac OS

New Here ,
Apr 12, 2020

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Hello everybody,

I will first apologize if the question has already been asked before on this forum, I am a complete rookie. ^^'

 

So a week ago I decided to buy the Adobe Creative Cloud package for students, for around 20.00€ per month. I was mainly looking for Adobe Animate and Photoshop so I started by downloading Animate CC.

 

I went on my account page on the Adobe website, downloaded "Animate_and_Mobile_Device_Packaging_Installer.dmg", opened and followed the instructions. Then, after that I registered another time, and gave a few information about me, the downloading process started. It reached about 20%, but then completely stopped. The remaining time was about 45 minutes according to Adobe, so after 2 or 3 hours where nothing happened (still blocked at 20%), I decided to restart from scratch. Same process up to the beginning of the download, but this time, it reached 0,6% and, like the first try, stopped progressing at this stage. It was also written this time "error P81", meaning I had other downloads at the same time. Then I stopped every other activity on my computer, and started for the third time the download. From now on, it just stops at 0,6%, sometimes at 0,7%, and sometimes the error P81 is back. (but most of the time it's not) My Internet connection is reliable for everything else, so I don't think this is a problem.

 

I really don't know what to do, I checked everything on my computer to see if there were no other downloads. I've tried about 15 times this week, nothing has changed. I'll just add that sometimes my computer displays that a file called "p" wants to damage the system, so it advises me to put it in the virtual bin, what I do. It has occured about once per day this week, maybe some of you do know this thing ? It may be the source of the problem ?

 

Sorry for my non native english, I may have done some language mistakes.

With kind regards.

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Adobe Animate CC Download Issues on Mac OS

New Here ,
Apr 12, 2020

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Hello everybody,

I will first apologize if the question has already been asked before on this forum, I am a complete rookie. ^^'

 

So a week ago I decided to buy the Adobe Creative Cloud package for students, for around 20.00€ per month. I was mainly looking for Adobe Animate and Photoshop so I started by downloading Animate CC.

 

I went on my account page on the Adobe website, downloaded "Animate_and_Mobile_Device_Packaging_Installer.dmg", opened and followed the instructions. Then, after that I registered another time, and gave a few information about me, the downloading process started. It reached about 20%, but then completely stopped. The remaining time was about 45 minutes according to Adobe, so after 2 or 3 hours where nothing happened (still blocked at 20%), I decided to restart from scratch. Same process up to the beginning of the download, but this time, it reached 0,6% and, like the first try, stopped progressing at this stage. It was also written this time "error P81", meaning I had other downloads at the same time. Then I stopped every other activity on my computer, and started for the third time the download. From now on, it just stops at 0,6%, sometimes at 0,7%, and sometimes the error P81 is back. (but most of the time it's not) My Internet connection is reliable for everything else, so I don't think this is a problem.

 

I really don't know what to do, I checked everything on my computer to see if there were no other downloads. I've tried about 15 times this week, nothing has changed. I'll just add that sometimes my computer displays that a file called "p" wants to damage the system, so it advises me to put it in the virtual bin, what I do. It has occured about once per day this week, maybe some of you do know this thing ? It may be the source of the problem ?

 

Sorry for my non native english, I may have done some language mistakes.

With kind regards.

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Apr 12, 2020 0
Adobe Community Professional ,
Apr 12, 2020

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install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs.

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Apr 12, 2020 0
New Here ,
Apr 12, 2020

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Hello,

 

thank you for your answer ! I'll try this way tonight and I'll tell you if this works, hope it will. ^_^

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Apr 12, 2020 0
Adobe Community Professional ,
Apr 12, 2020

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you're welcome.

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Apr 12, 2020 0
New Here ,
Apr 13, 2020

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Little update, just to let you know that this has perfectly worked ! 
Actually my computer was striken by a little virus called "TotalSearch", and it was preventing the system from installing big softwares like CC or Animate CC. However your advise was good as it was way easier to install Animate through the Creative Cloud.

I let this comment here if it can help someone someday in the same situation.

 

Thank you for your quick answer, have a nice day. ^^

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Apr 13, 2020 0
kglad LATEST
Adobe Community Professional ,
Apr 13, 2020

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good to hear (and hopefully your browsers are cleaned).

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Apr 13, 2020 0