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Adobe Animate cc version 19.2.1 will start but crash.

New Here ,
May 30, 2019

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My laptop that was previously for my coursework and ran Adobe Creative Suite ran Animate 2019 great but because the laptop had broken I am instead using my fathers 15" Acer Aspire one and the specs are listed below:

Quad Core Intel Pentium N4200 with a base clock speed of 2.2Ghz,

4GB DDR3 1600Mhz

15" iPS LCD 1366 x 768 Display

128GB SSD, with 79GB free

Windows 10 Home 1903

Every time I launch Adobe Animate 2019, it would show the loading screen and then crash. To first troubleshoot this I reinstalled the application and started it again with the same result, the next thing I tried was to install the 2018 version of the software and again I had the same result. After a while, I backed up my data and reset the whole Operating System and installed Animate again and now it shows a message from Windows when crashing, but that is the only change.

The message I get from Windows is 'Adobe Animate 2019 has stopped', if this is important.

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Adobe Animate cc version 19.2.1 will start but crash.

New Here ,
May 30, 2019

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My laptop that was previously for my coursework and ran Adobe Creative Suite ran Animate 2019 great but because the laptop had broken I am instead using my fathers 15" Acer Aspire one and the specs are listed below:

Quad Core Intel Pentium N4200 with a base clock speed of 2.2Ghz,

4GB DDR3 1600Mhz

15" iPS LCD 1366 x 768 Display

128GB SSD, with 79GB free

Windows 10 Home 1903

Every time I launch Adobe Animate 2019, it would show the loading screen and then crash. To first troubleshoot this I reinstalled the application and started it again with the same result, the next thing I tried was to install the 2018 version of the software and again I had the same result. After a while, I backed up my data and reset the whole Operating System and installed Animate again and now it shows a message from Windows when crashing, but that is the only change.

The message I get from Windows is 'Adobe Animate 2019 has stopped', if this is important.

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188

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 30, 2019 0
kglad LATEST
Adobe Community Professional ,
May 30, 2019

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