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Adobe Animate Crash when switch tabs/files

Explorer ,
Nov 11, 2019

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This is a problem i have had for a year or so now on my Mac, if you have a couple of files open in Adobe Animate, and you click the tab to swithch files, you get the rainbow wheel of death, and the only way to resolve it is to force quit Animate. Theres no rhyme or reason for this happen i can see it just chooses when it wants, as i can happily switch between files most of the time, tho ironically it seems to crash when you havent save for a while... standard. 

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Error, Other, Performance

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Adobe Animate Crash when switch tabs/files

Explorer ,
Nov 11, 2019

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This is a problem i have had for a year or so now on my Mac, if you have a couple of files open in Adobe Animate, and you click the tab to swithch files, you get the rainbow wheel of death, and the only way to resolve it is to force quit Animate. Theres no rhyme or reason for this happen i can see it just chooses when it wants, as i can happily switch between files most of the time, tho ironically it seems to crash when you havent save for a while... standard. 

TOPICS
Error, Other, Performance

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130

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Nov 11, 2019 0
Adobe Community Professional ,
Nov 11, 2019

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reset your preferences -


 https://helpx.adobe.com/animate/kb/animate-cc-crashes-on-launch-startup.html


(or remove

Win:

C:\Users\\AppData\Local\Adobe\Animate CC \ and
C\Users\\AppData\Roaming\Adobe\Animate\\


Mac:

/Users//Library/Application Support/Adobe// and
/Users//Library/Preferences/Adobe/Animate//)

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Nov 11, 2019 1
Explorer ,
Nov 19, 2019

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i have been to both of these folders and i cant see anything for Adobe Animate in them...

Screen Shot 2019-11-19 at 10.15.44.pngScreen Shot 2019-11-19 at 10.14.18.png

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Nov 19, 2019 0
Adobe Community Professional ,
Nov 19, 2019

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you're probably in the wrong library folder.

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Nov 19, 2019 0
Explorer ,
Nov 19, 2019

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This is directly off the Macintosh HD folder. There is nothing in the users folder for application support or preferences...

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Nov 19, 2019 0
Adobe Community Professional ,
Nov 19, 2019

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follow the instructions here to get to the correct folder, https://helpx.adobe.com/animate/kb/animate-crashes-on-launch-startup.html

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Nov 19, 2019 0
Explorer ,
Nov 19, 2019

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Thanks for your advice, but yes, i have done this, there is no folder for adobe in it... 🤔

 

Screen Shot 2019-11-19 at 12.48.36.png

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Nov 19, 2019 0
kglad LATEST
Adobe Community Professional ,
Nov 19, 2019

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then


1) uninstall animate per, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
2) restart your computer

3) use the desktop app to install your animate

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Nov 19, 2019 1