Adobe Animate Crashes every time I select the top menu bar.

New Here ,
Dec 10, 2020 Dec 10, 2020

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I am unable to use Animate 2021. Every time it crashes. The issue seems to be with the top menu bar. Please help!

 

Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz

32.0 GB (31.7 GB usable)

Nvidia P1000

TOPICS
Error, Performance, Product issue

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Adobe Community Professional ,
Dec 10, 2020 Dec 10, 2020

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update animate to 21.0.1

 

if that doesn't help reset your preferences, https://helpx.adobe.com/animate/using/set-preferences.html

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New Here ,
Dec 10, 2020 Dec 10, 2020

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Neither of those options worked. I have been on with support for THREE hours and nobody can solve this.

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Adobe Community Professional ,
Dec 10, 2020 Dec 10, 2020

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what's your os?  what animate version? what's been tried?

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New Here ,
Dec 10, 2020 Dec 10, 2020

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Windows 10

Everything under the sun. Reinstalls, Creative cloud cleaner. Restarts. New users. Both 21 versions have issues.

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