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Adobe Animate crashes when creating new file or open existing file

New Here ,
Mar 06, 2020

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I've been using Animate 2019, and I just can't seem to figure out what's causing this issue, it was working fine until I saved a file few weeks ago.

Then when I opened that said file, the program crashes, and when I try to create a new file, it crashes too, with no errors popping up whatsoever, it just loads for a few seconds and then closes instantly.

I've already tried the solutions provided to fix this, but nothing seems to work at all, resetting preferences, deleting Creative Cloud and reinstalling it, none of them work.

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Adobe Animate crashes when creating new file or open existing file

New Here ,
Mar 06, 2020

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I've been using Animate 2019, and I just can't seem to figure out what's causing this issue, it was working fine until I saved a file few weeks ago.

Then when I opened that said file, the program crashes, and when I try to create a new file, it crashes too, with no errors popping up whatsoever, it just loads for a few seconds and then closes instantly.

I've already tried the solutions provided to fix this, but nothing seems to work at all, resetting preferences, deleting Creative Cloud and reinstalling it, none of them work.

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Mar 06, 2020 0
Adobe Community Professional ,
Mar 07, 2020

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reset your preferences:


flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
(or remove Win: C:\Users\\AppData\Local\Adobe\Animate CC \ and
C\Users\\AppData\Roaming\Adobe\Animate\\
Mac: /Users//Library/Application Support/Adobe// and
/Users//Library/Preferences/Adobe/Animate//)

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Mar 07, 2020 0
New Here ,
Mar 07, 2020

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I already tried that, it still doesn't work.

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Mar 07, 2020 0
Adobe Community Professional ,
Mar 08, 2020

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did you confirm you successfully reset?

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Mar 08, 2020 0
New Here ,
Mar 09, 2020

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Yes, I did. Nothing works. Unless there's something I've been missing, could you please elaborate further?

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Mar 09, 2020 0
Adobe Community Professional ,
Mar 10, 2020

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re-install:

1. uninstall animate including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-
2. restart your computer

3. use the desktop app to install your cc programs/trials

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Mar 10, 2020 0
New Here ,
Mar 13, 2020

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Have done that, still crashes. I'm not sure what's the issue with Animate if these suggestions aren't working.

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Mar 13, 2020 0
kglad LATEST
Adobe Community Professional ,
Mar 13, 2020

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Mar 13, 2020 0