Adobe Animate crashes whenever I try to open keyboard shortcuts

New Here ,
Dec 30, 2020 Dec 30, 2020

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Anyone else have this issue?

 

Animate crashes immediately if I open keyboard shortcuts. It's annoying and dumb and I assume Adobe will do nothing to fix it. Anyone know of any work arounds? I just want to change a shortcut.

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Adobe Community Professional ,
Dec 31, 2020 Dec 31, 2020

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make sure you have, at least, one custom preference so you can verify the next step is successful:

 

reset your preferenes, https://helpx.adobe.com/animate/using/set-preferences.html

 

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