Okay so i use adobe animate, and i can make a new file and work on it, save it .ect
but whenever i try to open it again, it just crashes and i cant get any work done, someone please help
reset your preferences -
(or remove Win: C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and
Mac: /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and
uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials
This was happening to me. You have to be signed into your Adobe CC account in Animate (help > sign in) AND simulatenously signed to the Creative Cloud Desktop App. Once I was signed in both places I was able to open files and the program did not crash. Hope this was helpful.