Adobe animate doesn't create a new file

New Here ,
Sep 23, 2020 Sep 23, 2020

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I am trying to create a new file and it just sits there and loads. I have all of the correct requirements on my computer. I don't know programing languages and am just looking for a simple solution. Thank you.

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Adobe Employee ,
Sep 23, 2020 Sep 23, 2020

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Hi - Do you mean the New Document dialog appears black and nothing loads in it? If yes, can you please check if you are using a proxy setup that doesnt allow localhosts to run?

You can refer to Configure your proxy to work with Libraries section of https://helpx.adobe.com/in/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-... 

for instructions on how to do this.

 

Thanks!

Mohan

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