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Adobe Animate Fluid Brush Tool Is Breaking Stuff?

Community Beginner ,
Nov 08, 2019

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Hi,

I just got Adobe Animate yesterday because I want to start animating. I noticed instantly something is wrong because nothing seems to load when I try to use them. However, after trying every tools I went to the fluid brush tool. As soon as I clicked on it everything I used before all loaded instantly. I recorded a video to show what I'm talking about and post it on YouTube unlisted videos. Please help I really want to start animating soon.

Thanks.

 

I attached the video to the link below

The Bug Footage 

TOPICS
Error, Performance, Product issue

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Adobe Animate Fluid Brush Tool Is Breaking Stuff?

Community Beginner ,
Nov 08, 2019

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Hi,

I just got Adobe Animate yesterday because I want to start animating. I noticed instantly something is wrong because nothing seems to load when I try to use them. However, after trying every tools I went to the fluid brush tool. As soon as I clicked on it everything I used before all loaded instantly. I recorded a video to show what I'm talking about and post it on YouTube unlisted videos. Please help I really want to start animating soon.

Thanks.

 

I attached the video to the link below

The Bug Footage 

TOPICS
Error, Performance, Product issue

Views

784

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 08, 2019 1
Adobe Community Professional ,
Nov 09, 2019

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i don't see the problems you demonstrated.

 

first, click file>preferences>expert preferences.  retest.

 

if you still see the problems, reset your preferences -

https://helpx.adobe.com/animate/kb/animate-cc-crashes-on-launch-startup.html


(or remove

Win:

C:\Users\\AppData\Local\Adobe\Animate CC \ and
C\Users\\AppData\Roaming\Adobe\Animate\\


Mac:

/Users//Library/Application Support/Adobe// and
/Users//Library/Preferences/Adobe/Animate//)

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Nov 09, 2019 0
Community Beginner ,
Nov 09, 2019

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Ok, I will try that thx.

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Nov 09, 2019 0
Community Beginner ,
Nov 09, 2019

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It didn't work ;-; I also tried reinstall it and everything is still the same. I found a file of adobe animate cc 2018 & animate in Local file and I deleted it but everything are still the the same. (also in Roaming)

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Nov 09, 2019 0
Adobe Community Professional ,
Nov 09, 2019

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did you confirm you successfully removed preferences (by checking a custom shortcut, for example)?

 

if not, do so.

 

if you did, then:

 


uninstall animate cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
restart your computer (don't skip this)
use the desktop app to re-install animate

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Nov 09, 2019 0
Community Beginner ,
Nov 10, 2019

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Nope it didn't work. All the preference changed and still only fluid brush pen display work I done.

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Nov 10, 2019 0
Adobe Community Professional ,
Nov 10, 2019

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i'm pretty sure you're using a mouse to draw/paint, correct?  if yes, and you installed fresh batteries (if it's wireless), using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Nov 10, 2019 0
Community Beginner ,
Nov 10, 2019

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Yes I was using a mouse to test it. But I also tried it on my tablet and it was the same. Also, I checked out the link but I didn't see 'chat' option.

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Nov 10, 2019 0
Adobe Community Professional ,
Nov 10, 2019

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Screenshot - 11_10_2019 , 1_52_08 PM.png

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Nov 10, 2019 0
New Here ,
Apr 16, 2020

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I just downloaded the app too and I'm facing this challenge. Have you been able to resolve this? If yes, how did you go about it?

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Apr 16, 2020 0