• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Adobe Animate is crashing on startup, for one of my computers.

New Here ,
Sep 18, 2020 Sep 18, 2020

Copy link to clipboard

Copied

So I'm trying to run Adobe Animate off of one of my computers, well call this one (ComA), and once I get the program open, it shows the menu, black box with text over it (File and others), but then it crashes. I know it's crashing because Task Manager shows it as "not responding." When I run it off of the other computer (ComB), it works fine. Both have the same Microsoft Visual C++ installed, both of which are a new instal, and Animate is being ran off the exact same storage device (an SD card) for both computers, being the exact same file in that regard. 

ComA is an HP Stream, but idk if that's the issue. I need to know if anyone has any more ideas, cause though my days worth of web surfing, nothing has worked.

Views

341

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Sep 18, 2020 Sep 18, 2020

if animate was installed using the cc desktop app, reset your an preferences -

 

https://helpx.adobe.com/animate/using/set-preferences.html

 

if that fails, was it installed using the cc app?

Votes

Translate

Translate
Community Expert ,
Sep 18, 2020 Sep 18, 2020

Copy link to clipboard

Copied

if animate was installed using the cc desktop app, reset your an preferences -

 

https://helpx.adobe.com/animate/using/set-preferences.html

 

if that fails, was it installed using the cc app?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 18, 2020 Sep 18, 2020

Copy link to clipboard

Copied

How do you instal via the cc app?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 18, 2020 Sep 18, 2020

Copy link to clipboard

Copied

first, use your windows control panel to uninstall animate.

 

then, install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs.

 

if animate's not offered, your os is not compatible.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 18, 2020 Sep 18, 2020

Copy link to clipboard

Copied

that link is a 404, but i assume just download creative cloud?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 19, 2020 Sep 19, 2020

Copy link to clipboard

Copied

LATEST

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines