Adobe Animate keeps crashing after black screen

New Here ,
Mar 06, 2021 Mar 06, 2021

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 This happens where everything turns black, a white window appears and doesn't display anything. I can click on things but there is no response. I have no choice but to force close it through task manager and somtimes it doesn't reopen recover files and I lose hours of work. This is something that happens often and I don't know the problem. 

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Adobe Community Professional ,
Mar 07, 2021 Mar 07, 2021

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first, save your fla's with increasing version number so you never lose more than a few minutes of work.  ie, save project1_v000.fla, project1_v001.fla, etc

 

next, see if you can stop the crashes by resetting your an preferences, https://helpx.adobe.com/animate/using/set-preferences.html

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Adobe Community Professional ,
Mar 11, 2021 Mar 11, 2021

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Have you tried to upgrade to 21.0.4?

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