Adobe codec missing

[Pedro H. Oliveira]

Hello, i was exporting video media with H.264 iwth the preset Adobe stock 4k DCI with audio (40Mbps), the problem is that this preset disapeared. All the  Adobe stock presets arent available!

im using adobe animate V 21.0.4 and i already tried to sign in and sign out, reinstall the app...

I dont know what to do anymore..thanks.

1 image was when it was working

[kglad]

 reset your ame preferences - https://forums.adobe.com/thread/1713540

[Pedro H. Oliveira]

Thanks

[kglad]

you're welcome.

did that solve the problem?

[Pedro H. Oliveira]

Actually, for the reset you must turn on media encoder and then animate, if you export with animate with the option turn on media encoder after, it doesnt show those specific codecs.

thanks.