Adobe codec missing

Community Beginner ,
Apr 07, 2021 Apr 07, 2021

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Hello, i was exporting video media with H.264 iwth the preset Adobe stock 4k DCI with audio (40Mbps), the problem is that this preset disapeared. All the  Adobe stock presets arent available!

 

im using adobe animate V 21.0.4 and i already tried to sign in and sign out, reinstall the app...

 

I dont know what to do anymore..thanks.

 

1 image was when it was workinggood.jpgnot good.jpg

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Adobe Community Professional ,
Apr 08, 2021 Apr 08, 2021

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 reset your ame preferences - https://forums.adobe.com/thread/1713540

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Community Beginner ,
Apr 08, 2021 Apr 08, 2021

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Thanks

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Adobe Community Professional ,
Apr 08, 2021 Apr 08, 2021

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you're welcome.

 

did that solve the problem?

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Community Beginner ,
Apr 15, 2021 Apr 15, 2021

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Actually, for the reset you must turn on media encoder and then animate, if you export with animate with the option turn on media encoder after, it doesnt show those specific codecs.

 

thanks.

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