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'AdobeAn' is undefined:Animate file not loading in Internet Explorer for client, not replicable

New Here ,
Sep 12, 2019

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Hello!

A client using IE11 on Win8 gets the attached errors when trying to view a map created in Animate. Previous maps have and still do work for them. We're completely stuck, any ideas or suggestions?

 

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'AdobeAn' is undefined:Animate file not loading in Internet Explorer for client, not replicable

New Here ,
Sep 12, 2019

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Hello!

A client using IE11 on Win8 gets the attached errors when trying to view a map created in Animate. Previous maps have and still do work for them. We're completely stuck, any ideas or suggestions?

 

TOPICS
Code, Error

Views

128

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 12, 2019 0
Adobe Community Professional ,
Sep 12, 2019

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I'm pretty sure you should be investigating that "Unspecified error" that happens first.

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Sep 12, 2019 0
Adobe Community Professional ,
Sep 12, 2019

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that's usually caused by a major error like mismatched braces in your code.

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Sep 12, 2019 1
New Here ,
Sep 23, 2019

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Solved –

Our server was incorrectly blocking ".*map.*" instead of "\.map$" in an attempt to stop external people loading JS/CSS .map files. Once this had been updated, it fixed the problem.

 

Thanks for everyones help.

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Sep 23, 2019 0