I have the same problem of another user I've seen. After upgrade of Animate 2021, it crashed with MacBook Pro 0S 10.15.7.
What can I do?
Thank you, I tried to reset preferences using Command+Option+Shift (Mac OS) as I started Animate, but it doesent work, it still crashed
delete the preference files. by googling your os and adobe animate preference file location
Deleting my preferences made no difference. Crashing on launch.
Same issues here on
Mac Pro 2012 running on 10.14.6
3.33ghz quad-core 42gb ram
This is also happening with Dimension
I got the exact same issues here.
2.3 GHz Intel Core i5
8GB 2133 MHz LPDDR3
I also attempted to reset preferences and it still crashed.
Ok there is no way to solve this problem, so must restore the older version?
We have identified that this is happening due to one or more corrupted fonts present in the machine. Loading of such fonts during application startup leading to the crash. We are working on a fix for this and will let you know as soon as there is an update.
Is there any update on when this problem will be fixed?
I use animate as part of my after effects workflow but since I've updated my apps AE 2021 doesn't import my Animate 2020 files.
I was facing the same issue as everyone here. I downgraded to the previous release and it is working now. Will wait for the fix to upgrade again.
Thank you Mr Mohanaraj
Can you please let me know as well? I'm really needing to use it, and cleaning out my fonts didn't work, so completely at a loss over here.
checking more than once per week isn't going to help. you can expect it will take weeks to months before a "next" version of animate is released.
in the meantime, if you think this problem applies to you, remove or fix your corrupted fonts.
thanks!, the corrupted fonts fixed didn't work. Opted to download a previous version until the new one comes out.
Happening here too- any updates for fixes?
Hello, mine is now working.
I repaied fonts previously but this did nothing, but have just reinstalled animate and it's all good.
Adobe Animate 2021 - Mac OS version 11.01 - 1019 Macbook Pro
Fonts all are fine. deleted prefs file. Tried reinstalling. Crashes on startup. Useless app
big sur is not compatible with animate, yet. the next animate will probably fix that
I've done the upgrade to Bigsur for my Ibook and the latest Animate works