After upgrade of Animate 2021, it crashed with MacBook Pro 0S 10.15.7

Community Beginner ,
Oct 21, 2020

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I have the same problem of another user I've seen. After upgrade of Animate 2021, it crashed with MacBook Pro 0S 10.15.7.

What can I do?

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1 Correct Answer

Adobe Employee , Oct 22, 2020
Mohanaraj Adobe Employee , Oct 22, 2020
Hi @Lazzari @Angelo5FBF @francescot / All We have identified that this is happening due to one or more corrupted fonts present in the machine. Loading of such fonts during application startup leading to the crash. We are working on a fix for this and will let you know as soon as there is an update.   Thanks! Mohan

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Adobe Community Professional ,
Oct 21, 2020

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Lazzari AUTHOR
Community Beginner ,
Oct 21, 2020

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Thank you, I tried to reset preferences using Command+Option+Shift (Mac OS) as I started Animate, but it doesent work, it still crashed

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Adobe Community Professional ,
Oct 21, 2020

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delete the preference files. by googling your os and adobe animate preference file location

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Community Beginner ,
Oct 21, 2020

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Deleting my preferences made no difference. Crashing on launch.

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Explorer ,
Oct 21, 2020

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Same issues here on

Mac Pro 2012 running on 10.14.6

3.33ghz quad-core 42gb ram

SSD

This is also happening with Dimension

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New Here ,
Oct 21, 2020

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I got the exact same issues here. 

macOS Mojave

10.14.6

2.3 GHz Intel Core i5

8GB 2133 MHz LPDDR3

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New Here ,
Oct 21, 2020

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I also attempted to reset preferences and it still crashed.

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Lazzari AUTHOR
Community Beginner ,
Oct 21, 2020

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Ok there is no way to solve this problem, so must restore the older version?

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Adobe Employee ,
Oct 22, 2020

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Hi @Lazzari @Angelo5FBF @francescot / All

We have identified that this is happening due to one or more corrupted fonts present in the machine. Loading of such fonts during application startup leading to the crash. We are working on a fix for this and will let you know as soon as there is an update.

 

Thanks!

Mohan

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New Here ,
Oct 27, 2020

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Hi,

 

Is there any update on when this problem will be fixed?

 

I use animate as part of my after effects workflow but since I've updated my apps AE 2021 doesn't import my Animate 2020 files.

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New Here ,
Nov 24, 2020

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I was facing the same issue as everyone here. I downgraded to the previous release and it is working now. Will wait for the fix to upgrade again.

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Lazzari AUTHOR
Community Beginner ,
Oct 22, 2020

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Thank you Mr Mohanaraj

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New Here ,
Oct 24, 2020

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Can you please let me know as well? I'm really needing to use it, and cleaning out my fonts didn't work, so completely at a loss over here.

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Adobe Community Professional ,
Oct 27, 2020

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checking more than once per week isn't going to help.  you can expect it will take weeks to months before a "next" version of animate is released.

 

in the meantime, if you think this problem applies to you, remove or fix your corrupted fonts.

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New Here ,
Oct 27, 2020

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thanks!, the corrupted fonts fixed didn't work. Opted to download a previous version until the new one comes out.

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New Here ,
Nov 10, 2020

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Happening here too- any updates for fixes?

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Adobe Community Professional ,
Nov 10, 2020

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repair your fonts.

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Explorer ,
Nov 23, 2020

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Hello, mine is now working.

I repaied fonts previously but this did nothing, but have just reinstalled animate and it's all good.

 

Thanks

 

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Adobe Community Professional ,
Nov 23, 2020

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you're welcome.

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New Here ,
Dec 07, 2020

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Adobe Animate 2021 - Mac OS version 11.01 - 1019 Macbook Pro
Fonts all are fine. deleted prefs file.  Tried reinstalling.  Crashes on startup. Useless app

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Adobe Community Professional ,
Dec 07, 2020

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big sur is not compatible with animate, yet.  the next animate will probably fix that

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Lazzari AUTHOR
Community Beginner ,
Dec 08, 2020

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I've done the upgrade to Bigsur for my Ibook and the latest Animate works

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kglad LATEST
Adobe Community Professional ,
Dec 08, 2020

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sounds good.

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