Android : 'Aw Snap, something went wrong'

Participant ,
Feb 04, 2021

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Opened a new Animate HTML5 Canvas document, changed the stage size to 2000 x 1520, imported a .jpg to the stage, published and uploaded to website,

 

Page constantly crashes on Android, getting the message 'Aw Snap, something went wrong'.

 

Tried debugging with chrome://inspect/#devices, but nothing found ( nothing in console ).

 

I have tried both Windows and Mac, Animate versions 21.0.1 and 21.0.2  (Build 37893 Windows and 37179 Mac)

 

Publish settings:

Basic

-  Include hidden layers

-  Make responsive     by width

-  Scale to fill visible area    stretch to fit

-  Include preloader    default

HTML/JS

-  Compact shapes

Image Settings

-  Export images assets    as texture

-  Quality 8 bit

-  Resolution 2.0

-  Max Size 2048 x 2048

 

Does this look like it deserves a bug report?  Anyone have any idea what's going on here?

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Error, How to

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Adobe Community Professional ,
Feb 04, 2021

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Hi.

 

My first guess is that your canvas is way too big. Have you tried resizing it down by say about 50%?

 

But if that's not the problem, would you mind sharing a link so we can test?

 

Regards,

JC

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Participant ,
Feb 04, 2021

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Thanks for such a quick response.  I have built similar pages so I'm really confused as to why this is behaving this way.

 

I changed the stage size to 500 x 380 and the maximum spritesheet size to 450 x 450,

but am still getting the same error.

 

Here's a link to the page, I'll try to keep this open for a short while, (should have no cache)

http://cloudt.graphulator.com/files/market/untitled/Untitled2.html

 

and I'll attach the .fla

 

Note:  the attachment doesn't seem to have worked so here's a link

http://cloudt.graphulator.com/files/market/untitled/Untitled2.zip

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Adobe Community Professional ,
Feb 04, 2021

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Hi.

 

Thanks for the feedback.

 

Have you customized the HTML? I can't tell for sure.

 

Anyway, have you tried creating a blank document and pasting your frames in it? I have and upload it to Netlify and so far it hasn't broken at all.

https://paturmel12-aw-snap.netlify.app/

 

Please let me know.

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Participant ,
Feb 04, 2021

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That is a modified HTML, yes.

If you'd like, i put an updated, non-modified HTML

http://cloudt.graphulator.com/files/market/untitled/Untitled3.html

 

But that link at Netlify seems to work, so I wonder if I'm having some sever / cloud server issue.

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Participant ,
Feb 04, 2021

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OK, I took your code from Netlify and put it on my server and it works, so I should get it from here.

 

Thanks for the help.

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Adobe Community Professional ,
Feb 05, 2021

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Nice!

 

You're welcome!

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