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Animate 2019 crashing when close any file within Animate and when closing Animate

Explorer ,
Apr 25, 2019

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Animate 2019 is crashing on my MacBook Pro with macOS Sierra version 10.12.6 when I close any file and when closing Animate itself. I have run the creative cloud repair process, but that didn't help. Dreamweaver also intermittently crashes when uploading files.  Any ideas what I should try next?

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

reset your preferences -

dreamweaver:  https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs6-cc.html

flash:  http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

    (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

                                  C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

                        Mac:   /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

                                    /Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

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Animate 2019 crashing when close any file within Animate and when closing Animate

Explorer ,
Apr 25, 2019

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Animate 2019 is crashing on my MacBook Pro with macOS Sierra version 10.12.6 when I close any file and when closing Animate itself. I have run the creative cloud repair process, but that didn't help. Dreamweaver also intermittently crashes when uploading files.  Any ideas what I should try next?

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

reset your preferences -

dreamweaver:  https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs6-cc.html

flash:  http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

    (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

                                  C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

                        Mac:   /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

                                    /Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

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105

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 25, 2019 0
Adobe Community Professional ,
Apr 25, 2019

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reset your preferences -

dreamweaver:  https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs6-cc.html

flash:  http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

    (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

                                  C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

                        Mac:   /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

                                    /Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

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