Animate 2019 Workspace dissappears on startup

New Here ,
Dec 07, 2019 Dec 07, 2019

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Every time I open Animate 2019 it just gives me a canvas, no tools, no timeline, when I click a few of the premade workspaces they do nothing. I have to reset the workspace for it to appear.

 

I also tried to update to Animate 2020 but that crashes on startup, so I can't use that for now

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Missing feature, Product issue

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Adobe Community Professional ,
Dec 09, 2019 Dec 09, 2019

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reset your preferences -


https://helpx.adobe.com/animate/kb/animate-cc-crashes-on-launch-startup.html
(or remove

Win:

C:\Users\\AppData\Local\Adobe\Animate CC \ and
C\Users\\AppData\Roaming\Adobe\Animate\\


Mac:

/Users//Library/Application Support/Adobe// and
/Users//Library/Preferences/Adobe/Animate//)

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