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Animate 2020 won't open suddenly after a week of use

New Here ,
May 10, 2020

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Hello,

I've been using Animate for about a week or so and suddenly in April it just stopped opening. It generates crash reports and upon further investigation it says that's it's an "except access violation." I've tried uninstalling + reinstalling, running as administrator, and giving my profile full control over Animate's features to no avail. The only thing I haven't tried is letting it through my firewall. Should I try it? Will it work? Here's the crash line:

 

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00000001402D819F">

 

 

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Error, Other, Product issue

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Animate 2020 won't open suddenly after a week of use

New Here ,
May 10, 2020

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Hello,

I've been using Animate for about a week or so and suddenly in April it just stopped opening. It generates crash reports and upon further investigation it says that's it's an "except access violation." I've tried uninstalling + reinstalling, running as administrator, and giving my profile full control over Animate's features to no avail. The only thing I haven't tried is letting it through my firewall. Should I try it? Will it work? Here's the crash line:

 

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00000001402D819F">

 

 

TOPICS
Error, Other, Product issue

Views

494

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May 10, 2020 0
Guide ,
May 10, 2020

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Hi mate,

 

Being blocked to access adobe's server can be the reason for not opening. Normally if it can't connect it should give you a more meaningful message, but it's worth trying letting it through the firewall. There may be be a separate adobe process that actually needs access. You will have to experiment with that and keep in mind that it will work 'blindfolded' for a while after a successful connection until that period expires.

 

- Nick: Character designer and animator, Flash user since 1998
Member of Flanimate Power Tools team - extensions for character animation

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May 10, 2020 0
kglad LATEST
Adobe Community Professional ,
May 11, 2020

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that's a windows error message, not an adobe message.

 

try updating your os and your graphics card drivers.

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May 11, 2020 0