Animate CC 19.2 Update crashes

Community Beginner ,
Apr 03, 2019

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I just finished the 19.2 update (April 3, 2019) and now the program crashes after working for a few minutes. It seems that copying and pasting within a grouped object is the thing that crashes it. I've tried it in an old file and in an new file.

Hi All -

Just want to let you know that we have just pushed a hotfix that addresses the paste in place crash issue. Request you to update your copy of Animate to the latest(19.2.1.408) to avail the fix.

Thanks!

Mohan

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Guide ,
Apr 03, 2019

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This was a confirmed 'known issue' in the last pre-release of 19.2.

I thought they would have fixed it before pushing the update

If you tend to use groups, you'd better go back to the previous version, mate!

- Nick: Character designer and animator, Flash user since 1998
Member of Flanimate Power Tools team - extensions for character animation

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New Here ,
Apr 03, 2019

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Thanks. I've rolled back to 19.1.

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Explorer ,
Apr 04, 2019

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I've got the same issue. I rolled back to 19.1 as well.

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Community Beginner ,
Apr 09, 2019

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Yup me too..any posts any where when/if this problem will be fixed?

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Guide ,
Apr 09, 2019

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Most likely with the next update. But when that can be expected, I have no idea.

Maybe someone from the dev team will cast more light on the matter, probably Mohan? Mohanaraj

- Nick: Character designer and animator, Flash user since 1998
Member of Flanimate Power Tools team - extensions for character animation

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Adobe Employee ,
Apr 12, 2019

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To all those that are facing this issue,

Can you provide us with details on the OS and the version of OS on which you are running Adobe Animate?

If you are in a rush, I suggest getting in touch with us directly using this link Contact Customer Care

Thanks,

Preran

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Community Beginner ,
Apr 12, 2019

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Windows 10 version 1803..updated 4/10/2019 and 4/5/2019 recently

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Adobe Employee ,
Apr 12, 2019

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It does look like a known issue. Let's wait for Mohan from the Engineering team to provide us with an update.

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Explorer ,
Apr 12, 2019

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Windows 10 Home - v 1803 - build 17134.706

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Adobe Employee ,
Apr 15, 2019

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Hi All

Apologies for the inconvenience, Paste in place inside Drawing object or Group has this issue (listed as part of the known issue in 19.2  as well and Paste works in case if that is of any help in the interim). We are working on a fix and if you would like to get an early access to the developmental builds with the bug fixes via our prerelease program, please PM me.

Thanks!

Mohan

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Advocate ,
Apr 12, 2019

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Hi All

While I can confirm that v19.2 has removed some of the v19.1 bugs, new ones seem to bubble up. This is an infinitive drama, Complex software is never bugfree. So feel free to post your bug reports here: Adobe Animate CC Feature Request/Bug Report Form

But be aware, it's some work to describe details and steps of reproducibility.

Klaus

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