Highlighted

Animate CC 2019 Keeps Crashing

New Here ,
Aug 17, 2019

Copy link to clipboard

Copied

So whenever I use Animate CC 2019, when rendering my video, it works fine. (Rendering as in pressing CTRL + Enter) Now, if I put a camera in the project, it'll crash when rendering at 50%. Has anybody had this problem? I also tried making a blank project with just a camera, it still crashes at 50%.

TOPICS
Discussions

Views

1.3K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Animate CC 2019 Keeps Crashing

New Here ,
Aug 17, 2019

Copy link to clipboard

Copied

So whenever I use Animate CC 2019, when rendering my video, it works fine. (Rendering as in pressing CTRL + Enter) Now, if I put a camera in the project, it'll crash when rendering at 50%. Has anybody had this problem? I also tried making a blank project with just a camera, it still crashes at 50%.

TOPICS
Discussions

Views

1.3K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 17, 2019 0
Adobe Community Professional ,
Aug 17, 2019

Copy link to clipboard

Copied

reset your preferences -

https://helpx.adobe.com/animate/kb/animate-cc-crashes-on-launch-startup.html

    (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

                                  C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

                        Mac:   /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

                                    /Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 17, 2019 1
New Here ,
Aug 20, 2019

Copy link to clipboard

Copied

I just tried that, but sadly it didn't fix anything

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 20, 2019 0
Adobe Community Professional ,
Aug 20, 2019

Copy link to clipboard

Copied

then reinstall:

uninstall animate cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

restart your computer (don't skip this)

use the desktop app to install animate cc

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 20, 2019 0
New Here ,
Nov 25, 2019

Copy link to clipboard

Copied

I completely uninstalled animate, and even tried the newest animate version (Animate 2020). I restarted my computer, and used the desktop app to install it. I also uninstalled all the preferences, but sadly it still crashes when rendering the .swf file at 50%.

Edit: I made a newer post regarding the 2020 version as well.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 25, 2019 0
Preran LATEST
Adobe Employee ,
Nov 27, 2019

Copy link to clipboard

Copied

Apologize for your experience and thank you for being patient with the troubleshooting. If you are still facing this issue, I suggest getting in touch with our tech support team using this link https://adobe.ly/2WYE62m Use the chat button to get started. Let them know of all the troubleshooting you have done thus far.

 

Thanks,

Preran

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 27, 2019 0