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Animate CC 2020 - Crashing While Rendering

New Here ,
Nov 25, 2019

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I decided to create a new post since my old one was on the 2019 version. I've been having this problem for over 6 months now, and this only happens on this certain computer. On another computer I tested, it renders fine. I'm unable to render swf files, once it gets to 50% it either completely closes or says "Not Responding". I tried reinstalling the application, using 2018, 2019, and now 2020. I feel like this might have something to do with Java, but am unsure.

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ActionScript, Error, Product issue

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Animate CC 2020 - Crashing While Rendering

New Here ,
Nov 25, 2019

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I decided to create a new post since my old one was on the 2019 version. I've been having this problem for over 6 months now, and this only happens on this certain computer. On another computer I tested, it renders fine. I'm unable to render swf files, once it gets to 50% it either completely closes or says "Not Responding". I tried reinstalling the application, using 2018, 2019, and now 2020. I feel like this might have something to do with Java, but am unsure.

TOPICS
ActionScript, Error, Product issue

Views

106

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 25, 2019 0
Preran LATEST
Adobe Employee ,
Nov 27, 2019

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Apologize for your experience and thank you for being patient with the troubleshooting. If you are still facing this issue, I suggest getting in touch with our tech support team using this link https://adobe.ly/2WYE62m Use the chat button to get started. Let them know of all the troubleshooting you have done thus far.

 

Thanks,

Preran

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Nov 27, 2019 0