Animate crashes when I tried to publish

New Here ,
Oct 09, 2019

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I realized an application with Animate six months ago, the application was published withput problems. Now, the customers aks me some changes in the application but I'm not able to publish anymore. Everytime I try to publish, Animate crashes. Attached report of crash. Anyone can help me?

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kglad LATEST
Adobe Community Professional ,
Oct 09, 2019

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reset your preferences  https://helpx.adobe.com/animate/kb/animate-cc-crashes-on-launch-startup.html or remove

 

Win:

C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

 

Mac:

/Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and /Users/<username>/Library/Preferences/Adobe/Animate/<version>/) 

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