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animate crashing on laptop

New Here ,
Dec 31, 2018

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Have recently signed up to animate for my son.

Have managed to install it via the  home PC - Pentium with 8gb ram. Tried to install on his laptop but crashes on launching. My tech bro tried to fix it but couldn't, has advised me to contact Adobe customer care but keep timing out as they transfer me to a specialist team. Not very tech myself so trying to fix for my son as this was his xmas pressie.

Laptop is Pentium with 4gb ram.

I get the error code plugplugowl.dll in the log.

Any advice? Have a word to Santa!!!

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animate crashing on laptop

New Here ,
Dec 31, 2018

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Have recently signed up to animate for my son.

Have managed to install it via the  home PC - Pentium with 8gb ram. Tried to install on his laptop but crashes on launching. My tech bro tried to fix it but couldn't, has advised me to contact Adobe customer care but keep timing out as they transfer me to a specialist team. Not very tech myself so trying to fix for my son as this was his xmas pressie.

Laptop is Pentium with 4gb ram.

I get the error code plugplugowl.dll in the log.

Any advice? Have a word to Santa!!!

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91

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Dec 31, 2018 0
kglad LATEST
Adobe Community Professional ,
Jan 01, 2019

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what's the problematic computer's os?

did you use the cc desktop app (from https://creative.adobe.com/products/creative-cloud) to install animate?  (if not, don't use it until you get instructions on undoing what you've already done.)

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