Animate doesnt work at all

New Here ,
Apr 30, 2021 Apr 30, 2021

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I open adobe Animate to start doing some paid work and get " unknown error has occurred" and automatically shut down the program. how can I fix this? I've tried the previous version of the app as well as uninstalling and reinstalling but nothing is working.

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Adobe Community Professional ,
May 01, 2021 May 01, 2021

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what's your os including version

 

did you install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install animate?

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