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Animate File doesn't open

New Here ,
Dec 03, 2019 Dec 03, 2019

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Hi! I'm having an issue and I can't know why!

I saved my FLA file and then I closed it. After that, when I tried to open it again the Animate crashed. When I saved it, nothing wrong happened, everything went well!

 

It appears "APPCRASH"

 

Can someone please help me? I was working in this file for weeks, and it's really important to me! 😞
Sorry if you find grammar errors — I am not a native english speaker.

 

 

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Error , Other

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Adobe Employee ,
Dec 06, 2019 Dec 06, 2019

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Apologize for your experience. If you are still facing this issue, I suggest getting in touch with our tech support team using this link https://adobe.ly/2WYE62m Use the chat button to get started.

 

Thanks,
Preran

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