Animate Import bug

New Here ,
Mar 02, 2020

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Hi Everyone,

 

I can't import anything in Animate. When i try "flie", "import", Animate bug, and freeze. 

 

I have a 2017 mac book pro, so i don't undersstand. It works good on my old mac pro..:/

 

I try many thing, re-install etc..

 

Many thanks!

 

David

TOPICS
Import and export, Performance

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Adobe Community Professional ,
Mar 02, 2020

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reset your preferences -


flash: https://helpx.adobe.com/animate/kb/animate-cc-crashes-on-launch-startup.html
(or remove Win: C:\Users\\AppData\Local\Adobe\Animate CC \ and
C\Users\\AppData\Roaming\Adobe\Animate\\
Mac: /Users//Library/Application Support/Adobe// and
/Users//Library/Preferences/Adobe/Animate//)

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New Here ,
Mar 02, 2020

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Thank you, i try but unfortunately it doesn't work 😕

 

Even when i drop a jpeg file directly in Animate, it freeze...

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New Here ,
Mar 02, 2020

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Ok i restart and now it work ,sorry 😉 Thank you very much!!

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kglad LATEST
Adobe Community Professional ,
Mar 02, 2020

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you're welcome.

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