Animate Import bug

[David Devaux]

Hi Everyone,

I can't import anything in Animate. When i try "flie", "import", Animate bug, and freeze. 

I have a 2017 mac book pro, so i don't undersstand. It works good on my old mac pro..:/

I try many thing, re-install etc..

Many thanks!

David

[kglad]

reset your preferences -


flash: https://helpx.adobe.com/animate/kb/animate-cc-crashes-on-launch-startup.html
(or remove Win: C:\Users\\AppData\Local\Adobe\Animate CC \ and
C\Users\\AppData\Roaming\Adobe\Animate\\
Mac: /Users//Library/Application Support/Adobe// and
/Users//Library/Preferences/Adobe/Animate//)

[David Devaux]

Thank you, i try but unfortunately it doesn't work 😕

Even when i drop a jpeg file directly in Animate, it freeze...

[David Devaux]

Ok i restart and now it work ,sorry 😉 Thank you very much!!

[kglad]

you're welcome.