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Animate just freezes on publish or export

Explorer ,
Feb 27, 2019

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Hi! Deadline is tomorrow. I've manages to finish the  job today. Looks like happy end?  No. It's Adobe. Expect surprises!
Animate just freezes on export  as well as on simple publish on 49%.  Just freezes! No explanation, no error reports, no nothing!

Question-  what is I'm paying for?  What I gonna do in this situation?  Deadline tomorrow!

So scripts, no bitmaps, no complex scenes. What? What I gonna do?? Tell me please!

Hi!

It's a little bit strange and suspicious when someone ask you for you Adobe ID in ADOBE forum! where I'm logged in

using this ID. Are you really from staff?

Anyway thanks for answer.  I found the scene that crashes export and publish. Nothing special about it. Scene is simple and easy. It's just a software bug.  Your staff can just fix the bug and people  will stop leaving Animate.

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Animate just freezes on publish or export

Explorer ,
Feb 27, 2019

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Hi! Deadline is tomorrow. I've manages to finish the  job today. Looks like happy end?  No. It's Adobe. Expect surprises!
Animate just freezes on export  as well as on simple publish on 49%.  Just freezes! No explanation, no error reports, no nothing!

Question-  what is I'm paying for?  What I gonna do in this situation?  Deadline tomorrow!

So scripts, no bitmaps, no complex scenes. What? What I gonna do?? Tell me please!

Hi!

It's a little bit strange and suspicious when someone ask you for you Adobe ID in ADOBE forum! where I'm logged in

using this ID. Are you really from staff?

Anyway thanks for answer.  I found the scene that crashes export and publish. Nothing special about it. Scene is simple and easy. It's just a software bug.  Your staff can just fix the bug and people  will stop leaving Animate.

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Feb 27, 2019 0
Adobe Community Professional ,
Feb 27, 2019

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Hi.

I'm sorry about that.

One of the possible reasons for this issue is when some object has a width and/or a height with very large values. Something above 4K I think may already trigger this problem.

Can you verify this and let us know?

Regards,

JC

__________________________________________
HTML5, JSFL, and AS3 samples: http://bit.ly/2mJgDoG

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Feb 27, 2019 0
Explorer ,
Feb 27, 2019

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Well the movie itself is just 640x360

I was trying to export it in different sizes- no difference

Giant objects? I'll try to check it, just in case, but I'm sure it's not this

It's actually not the first time that happens to me.

I'm  working with Animate really a lot.

And know that sometimes there are scenes that Animate just "don't like". No visible reasons.

What I usually do-  I'm making export to PNG sequence to determine which scene or frame in particular it "dont likes"

(its crashes on in, but leaves last PNG with frame number in file name )

Somehow in CC 2019  this thick stops working.. It crashes in different frames each time...

Thanks for answering

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Feb 27, 2019 0
Explorer ,
Feb 27, 2019

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No! There are no huge objects in file.

I was trying to open it in older versions

I was trying to export to XFL format

I was try to export to SWF
Nothing helps!
49% and its stops forever

Even "cancel" doesn't work. DEAD!


File is just a regular cartoon, I did thousands of them!


I'm experienced user, I know I lot of tricks but this time I really traped!
I'm working with Animate (Flash) for  almost 20 years and never was in such a hopeless situation


And this time I'm losing money. A lot.

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Feb 27, 2019 0
Adobe Community Professional ,
Feb 27, 2019

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This is really bad.

Can you share your file here or PM me?

__________________________________________
HTML5, JSFL, and AS3 samples: http://bit.ly/2mJgDoG

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Feb 27, 2019 0
Explorer ,
Feb 27, 2019

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Send to PM. Thanks!

What else i've tried- to publish on Windows machine
Same result.. Its sad

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Feb 27, 2019 0
Explorer ,
Feb 27, 2019

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Hi!

Thanks!

That's what I'm doing now

I'm breaking file into smaller parts

Now I'm  in three parts- still one of them crashes

Although It's not so heavy

Usually I deal with bigger files

It's absolutely impossible to work this way

Time to switch to toonboom I guess.. after 20 years of Flash...

Anyway Thanks for trying!

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Feb 27, 2019 0
Adobe Employee ,
Mar 04, 2019

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Apologize for your experience. We definitely do not want you to move to another software if we can help it. Please send me your Adobe ID, location, and phone number over a private message along with the URL of this post. To send a private message, click my picture and use the Message button. I will check with an agent to get in touch with you directly.

Thanks,

Preran

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Mar 04, 2019 0
Explorer ,
Mar 04, 2019

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Hi!

It's a little bit strange and suspicious when someone ask you for you Adobe ID in ADOBE forum! where I'm logged in

using this ID. Are you really from staff?

Anyway thanks for answer.  I found the scene that crashes export and publish. Nothing special about it. Scene is simple and easy. It's just a software bug.  Your staff can just fix the bug and people  will stop leaving Animate.

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Mar 04, 2019 0
Preran LATEST
Adobe Employee ,
Mar 11, 2019

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Nothing to be suspicious about here. The reason why we ask for an Adobe ID is because there are users that use multiple Adobe IDs, and we require the one with which they have purchased or logged into Adobe XD.

Glad to hear that you are all set. Thank you for posting your solution here.

Thanks,

Preran

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Mar 11, 2019 0